New Member
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2 Messages
Need access to call log.
My att prepaid phone went swimming and got toasted. So I bought a new phone and switched over the sim card. Unfortunately, I lost my contact list, call log, text messages and other important information to my old phone. There must be some way that I can retrieve the call log since my number is the same.
Accepted Solution
Official Solution
Constructive
Former Employee
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30.7K Messages
1 year ago
Contacts and texts stay on the phone. Your pay go account will only show time date and number actual texts won’t be shown
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sandblaster
ACE - Expert
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63.1K Messages
1 year ago
Log into your prepaid account. Call and text logs for the past 6 months are online.
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kathyhunt
New Member
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2 Messages
1 year ago
Thank you. I've only used to gopay websites. I'll see if I can figure it out.
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ATTHelp
Community Support
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211K Messages
1 year ago
Hi @kathyhunt! Let's address how you can retrieve contacts from your old device!
Let us know if you previously had an Android / iOS device and what type of device you currently have to better assist you in restoring your contacts. For iPhone devices, sign in your iCloud and retrieve your back up data from iCloud. For Android devices, if you previously backed up your data on Google cloud , go to Restore data from the cloud, Smart switch; Galaxy from an iOS switch and AT&T Mobile Transfer (if both devices are compatible with the free AT&T Mobile Transfer app).
We hope this is helpful! Reach back out to us if you have additional questions, Thank you for reaching out to the community!
Rhoda, AT&T Community Specialist
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