Online Only Offer! Double Data – Get 16GB for $33/mo. and 8GB hotspot data when you pay $99 for 3 months in advance.
5GB of Hotspot Data With an Unlimited Plan
rahulgulati23's profile

New Member


4 Messages

Saturday, May 14th, 2022 4:58 AM

My prepaid account got cancelled by AT&T without my input

All of a sudden i noticed that there is no signal on my mobile phone. When i try to login into my online account, i get the message: The account has been disconnected. Please contact Customer Service. Why would my account be disconnected when i did not do anything from my end? My account has been on autopay always and i did pay until the end of the month with more than 2 weeks to go. 

Community Support


221.3K Messages

1 year ago

Hello there, ! Let’s discuss that account balance in a Direct Message (DM).


Make sure to check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.


In the meantime, in case you want to know more about getting your AT&T PREPAID balances, here is how to obtain those details via text:

  • Dial *777# from your AT&T PREPAID phone to get a text message with your balances. The text will give you your account balance and other account details like your data balance and package info.

For more information about how to view your AT&T PREPAID data, talk, and messaging usage details, package charges, and payments view Check your AT&T PREPAID usage.


Be sure to keep an eye on your DM so that we can look into that balance for you.


Lar, AT&T Community Specialist

Not finding what you're looking for?