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5GB of Hotspot Data With an Unlimited Plan
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New Member

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5 Messages

Friday, May 21st, 2021 11:35 PM

Mobile Hotspot Sign-In to Network "Error"

This began approximately 1 1/2 months ago where all of a sudden my device that was connected to my cell phone's mobile hotspot would all of a sudden stop working and a notification would appear at the top saying Sign into "network name".  When I click on the notification it takes me to what appears to be a website and it says "AT&T Free Message: Your attempt to connect to data service was unsuccessful.  Please try again later."  This was happening when connected to either my or my husband's cell WI-FI hotspot, which both have the same exact AT&T Prepaid Plan.  When it began it would only happen once a week at most, but it got more frequent as time went on.  Fast forward to April 28th I purchased an AT&T Mobile Hotspot device and also purchased a plan specifically for that device ($55 for 100GB per month) and this has begun happening more frequently on my cell WI-FI hotspot, my hotspot device, and my husbands cell WI-FI hotspot.  At this time I have had it happen twice within a 10 minute span.  There is nothing that helps other than time and possibly restarting the hotspot device or my cell phone.  Does anyone know why this is happening and what needs to be done to stop it?

New Member

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8 Messages

2 years ago

i am facing same issue have you resolved this

New Member

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5 Messages

2 years ago

No I have not resolved it yet

New Member

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8 Messages

2 years ago

ok

ATTHelp

Community Support

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207.9K Messages

2 years ago

Hello @subhma,

 

We'd be more than happy to take a closer look into why you're experiencing this issue with your mobile hotspot connection.

 

We'll need some additional details in order for us to better assist you:

  • How long has this been going on?
  • What is the make and model of the wireless device that you're using?
  • Are you experiencing this issue with your cell phone's mobile hotspot, or your dedicated mobile hotspot device?
  • What is the zip code for the area where you're experiencing this issue?
  • Also, which specific plan do you currently have set up on your AT&T PREPAID account?

Please let us know.

 

In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution.

 

We hope this helps and look forward to hearing back from you soon!

 

Sean, AT&T Community Specialist

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