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ykim102's profile

New Member

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2 Messages

Sunday, January 1st, 2023 7:26 PM

international roaming service...

Hi, there 

Due to my mistake, I forgot the apply international roaming service before I leaving the US...

Now I'm in out of country, so I cannot access my prepaid account in web(Att prepaid website not allow to access in out of country) and cannot call to customer service...

Is there any other way that I can apply international roaming service in out of country?....

Thank you

ACE - Sage

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118.2K Messages

1 year ago

Prepaid has limited roaming.   

Since you cannot access your account to add funds it's likely you're in a country that's not covered anyway.

https://www.att.com/prepaid/static-pages/intl-travel-add-on/

New Member

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2 Messages

1 year ago

no.. this country have allowed to use roaming... I already checked that covered list....

ACE - Sage

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118.2K Messages

1 year ago

What country? 

ACE - Expert

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64.7K Messages

1 year ago

If you are in a covered country, you should be able to log into your account to purchase the international travel add-on. If you can’t login, your only other option is to call the prepaid international support number.

ACE - Sage

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118.2K Messages

1 year ago

The prepaid number for travelers is +1.408.962.1025 

FYI, inexpensive phones sold for AT&T prepaid will not work everywhere. They're meant to work in North America

Community Support

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232.8K Messages

1 year ago

Hello ykim102, let's get you pointed in the right direction for international support.

 

To best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat https://www.att.com/contactus/index/wireless.html?tab=1

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

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