New Member
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2 Messages
international roaming service...
Hi, there
Due to my mistake, I forgot the apply international roaming service before I leaving the US...
Now I'm in out of country, so I cannot access my prepaid account in web(Att prepaid website not allow to access in out of country) and cannot call to customer service...
Is there any other way that I can apply international roaming service in out of country?....
Thank you
formerlyknownas
ACE - Sage
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107.3K Messages
5 months ago
Prepaid has limited roaming.
Since you cannot access your account to add funds it's likely you're in a country that's not covered anyway.
https://www.att.com/prepaid/static-pages/intl-travel-add-on/
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ykim102
New Member
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2 Messages
5 months ago
no.. this country have allowed to use roaming... I already checked that covered list....
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formerlyknownas
ACE - Sage
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107.3K Messages
5 months ago
What country?
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sandblaster
ACE - Expert
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63.9K Messages
5 months ago
If you are in a covered country, you should be able to log into your account to purchase the international travel add-on. If you can’t login, your only other option is to call the prepaid international support number.
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formerlyknownas
ACE - Sage
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107.3K Messages
5 months ago
The prepaid number for travelers is +1.408.962.1025
FYI, inexpensive phones sold for AT&T prepaid will not work everywhere. They're meant to work in North America
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ATTHelp
Community Support
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215.2K Messages
5 months ago
Hello ykim102, let's get you pointed in the right direction for international support.
To best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat https://www.att.com/contactus/index/wireless.html?tab=1
Thank you for visiting AT&T Community Forums!
Carlton, AT&T Community Specialist
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