Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
duderunner's profile

Contributor

 • 

15 Messages

Thursday, March 9th, 2023 6:25 PM

i have an ATT prepaid $.35 a minute account with $200 in it which is set to expire in may, 2023 ... what are my options ?

hi ... i'm a senior who has an ATT pre-paid $.35 a minute account with a $200 balance in it ... apparently the balance expires may of 2023 ... this phone is only used for emergencies ... it used to be $.10 a minute ... i never got anything from ATT saying the price was going up ... !! what are my options here to keep my phone "alive" ? do i have to keep feeding the meter ?? is it still $25 for every 3 months or $100 a year to extend my expiration date using auto-pay ? can i use the $200 in my account to pay for the $100 to extend it 1 year ... ? or do i have to feed the meter endlessly forever ... like i said, i'm a senior and only use the voice/text feature of the phone in emergencies ... there is absolutely no info on this issue anywhere on ATT's website ... !! can someone help me out ?? thanks so much !!

ACE - Scholar

 • 

1K Messages

1 year ago

I would probably have a reminder set in my phone's calendar a couple days before expiration, in case there are system issues, and just do the $100 for the year.

ATT really seems to want to get rid of accounts with low monthly revenue.  Especially with PPU accounts where the money can't be booked until either used or the account holder lets it lapse.  

Either prefer that people get into multiline accounts (prepaid or postpaid), since stickier, or let the user go to a MVNO where someone can probably get a better account for very low usage anyway, such as options for $5 or $10/month.

Community Support

 • 

232.7K Messages

1 year ago

We're here to clear up any confusion about your prepaid expiration date concerns @duderunner.

 

The expiration date is based on the amount deposited, known as a refill. A $10-$24 refill expires in 30 days, a $25-$99 refill expires in 90 days, a $100 or higher refill expires in a year. Once your account balance hits $0, you then have 60 days to top up. A prepaid account is automatically closed if the account balance is $0 for more than 60 days after service expires.

 

Let us know if this helps. Feel free to reach back out to us if you have any other questions and concerns. Thank you for reaching out to AT&T Community Forums

 

Marilyn, AT&T Community Specialist

Contributor

 • 

15 Messages

1 year ago

@ATTHelp thanks ... so why isn't this info on the auto-pay page https://www.paygonline.com/websc/manageAutoPaymentEntry.html ..... ?? the only thing one can see is this:  none of the options you mention are listed ... and there is no info on how long your expiration date is extended if you add $25 ... the question marks below do not address this issue either (here's the cut and paste from the auto-pay system)

AutoPay

AutoPay Summary

AutoPay Amount
$25.00
AutoPay Amount Before Tax   Includes Plan, Auto Renew Add-Ons, taxes and fees less AutoPay Discount and account balance at time of payment.

$25.00

Payment Due Now Before Tax   Includes any payment that is due within 2 days or for any inactive lines.    

$25.00

Contributor

 • 

15 Messages

1 year ago

@kevink you write "ATT really seems to want to get rid of accounts with low monthly revenue.  Especially with PPU accounts where the money can't be booked until either used or the account holder lets it lapse. "

one way to solve this issue would be for ATT to let account users use their funds balance to extend their expiration date ... that would allow ATT to book that revenue ... that would solve the issue of accounts which aren't used regularly, by allowing ATT to book the revenue on an on-going basis ... 

Contributor

 • 

15 Messages

1 year ago

@ATTHelp my $200 balance is expiring on may 18th ... is there a phone number i can call to help me prevent this from happening ? thanks

ACE - Sage

 • 

118.1K Messages

1 year ago

@duderunner 

We've been chatting about this for over 2 months now. You know what to do. Information was provided on page 1 about the refill requirements in order to keep your account active. If you do not refill according to the published schedule before the 18th of May you will lose your entire balance of $200. Zip, zero, gone.

You do not need to call AT&T in order to refill your prepaid account. Just do it online by logging in and adding enough to extend your date.  

Again, section 3.3

https://www.att.com/legal/terms.consumerServiceAgreement.html

   Reads;

ACE - Sage

 • 

118.1K Messages

1 year ago

@duderunner 

one way to solve this issue would be for ATT to let account users use their funds balance to extend their expiration date ... that would allow ATT to book that revenue ...

No.   

First of all that's a redundancy. You have already put a refill in there in order to extend your balance.

You cannot use your balance to extend your balance.

Amounts that you have added to your prepaid balance can only be used to pay for service. That means talk or text

AT&T already has your money.  

ACE - Scholar

 • 

1K Messages

1 year ago

Using part of your balance to extend time is like a service fee. Which some prepaid debit cards and gift cards do. People don’t like that. And it a transition away from pay for use. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.