Community Support
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2.7K Messages
How to Cancel Prepaid Account – Information from AT&T
AT&T PREPAIDSM service cancels 60 days after your balance expiration date as long as autopay is not setup. If autopay is setup, you must cancel autopay to cancel service.
To cancel AutoPay for your AT&T PREPAID account, perform the following:
- Sign into your account (Your initial password is the last four digits of your wireless number.)
- At the top of the page, select Home.
- Select Manage AutoPay.
- Select End AutoPay.
- Follow the prompts to confirm cancellation of your AutoPay.
Click here for detailed cancel information.
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Switch your account from a Prepaid Account to an AT&T Postpaid Account!
A big shout out to our ACE's for giving us the feedback.
ChrisZ, AT&T Community Specialist
AT&T Help
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
5 years ago
Wondering how to cancel your AT&T Prepaid Account? Check out our Cancel Prepaid Account article above to learn how.
ChrisZ, AT&T Community Specialist
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Gary L
ACE - Expert
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16.4K Messages
5 years ago
@ATTHelpForums Thanks for the info.
But the biggest question I've seen about canceling prepaid is:
"I got a prepaid phone while I was in the US and now I've left, how can I cancel?"
It texts them a code to login to cancel, right? But they can't get the code since they left the country.
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energy19
Contributor
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2 Messages
5 years ago
Any charges after the prepaid cancels if I get the prepaid service later on?
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Gary L
ACE - Expert
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16.4K Messages
5 years ago
You'll have to pay for the service again when you sign up the second time (same costs as what it would be for a first time user).
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WHQ518
Teacher
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25 Messages
5 years ago
Why can’t we cancel sooner? I can’t use it, so should be able to cancel it all out. Day 1, can’t port a number cause I can’t get to a store. I would like it closed before 60 days.
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QuarryRye
Master
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3.2K Messages
5 years ago
Too bad, no refunds
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WHQ518
Teacher
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25 Messages
5 years ago
Bank or credit cards refund when services aren’t rendered, get someone on the line who got screwed by a prepaid company the same way even better. Kudos to them, for ATT prepaid is not the same entity as ATT postpaid. Which you can tell just by talking to a rep, who says they tell people to call on their website just to tell them to go to the store. Bait tactics for those who can’t get to a store are no good. Wonder how many just ate the cost, I will not since I paid my postpaid bill. ATT postpaid never required a store visit, not even to port in a number. But even clearer they are separate entities entirely when you can’t port an ATT number to ATT over the phone when you have the info ready. You prepaid folks get no chat option, no American reps, the added 20-30$ for postpaid seems worth it now LOL
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Anonymous
New Member
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25.7K Messages
4 years ago
Is there a solution to "I got a prepaid phone while I was in the US and now I've left, how can I cancel?". Right now I'm at that point and I'm expecting a new AutoPayment in some days even when I left the contry.
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vytautas
New Member
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1 Message
4 years ago
Hello,
I've had AT&T prepaid and auto-pay, but now I am outside US and I do not have account created. How can I cancel my auto-pay?
Thanks for information.
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