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S

New Member

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3 Messages

Tuesday, January 21st, 2020 6:33 AM

how can I get sms on prepaid phone when I am in another country?

I travelled to UAE and I get no service even for sms from AT&t itself. I need to get a code from AT&t to access my online account but I can't.

Please give advice?!

Accepted Solution

Official Solution

ACE - Expert

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64.6K Messages

4 years ago

You can’t. Prepaid service does not roam internationally. You might be able to receive a text via WiFi calling, if activated. Otherwise, there are no other options. It would not matter if you could receive the code anyway. You won’t be able to log into your prepaid account. Account access is blocked from outside of the US.

New Member

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3 Messages

Thx for your reply. I ended up calling them and their advice was to stop it through my bank.

Employee

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797 Messages

4 years ago

Hello,

You can add time at pay-per-use in some areas, but to get this resolved, you’ll want to call if already abroad:

For questions while roaming outside the U.S., contact AT&T by calling +1.314. 925.6925, a free call from your AT&T wireless phone, 24 hours a day, 7 days a week

New Member

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3 Messages

Thx for your reply. I ended up calling them and their advice was to stop it through my bank.

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