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GA309 : Oops, we hit a snag. Come back later and try again.
Hi - I received my SIM card in the mail today. I followed the directions and installed into my Moto Power (2022) phone. I have no service and clicked the link to activate. When I input all the information, I receive the GA309 error.
I've tried with Wi-Fi and on 'cell' service. I bought the SIM card on the att.com website.
How can I activate my phone, so I have service?
7 months ago
We are here to help with getting your new Prepaid service activated, @allison1081.
We do understand how important it is to stay connected! There are many ways to activate service. To activate your Prepaid device from your phone, follow these steps:
To activate online, enter your SIM number and the IMEI number.
To activate over the phone, call us at 877.426.0525 for automated instructions. You will need to know your SIM card & IMEI number for activation.
We hope this helps! Let us know if you are able to successfully activate your device after following these steps.
Clarissa, AT&T Community Specialist