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J0nL's profile

New Member

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2 Messages

Sat, Sep 17, 2022 9:48 PM

Failed Prepaid Card Activation with T-mobile number

I purchased the $300 12-month student plan. But after receiving the SIM from the mail and after inserting it into my phone, I couldn't activate my account since it is "suspended" or "inactive". However the SIM card is already activated. But for your information, I am a new att customer, I am transferring a number from T-mobile, and I haven't paid the $300 since I couldn't create an account to add funds. So what should I do? I have been to an att store but they said they couldn't help me with prepaid accounts. 

Should I cancel my transfer request and re-register the same plan?

ATTHelp

Community Support

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204.2K Messages

3 months ago

Hi , we are here to help you with activating your $300/12month Prepaid plan!

 

The $300/12-month plan requires 300 upfront payment and covers twelve 30-day cycles. Plan renews every 30 days for 12 renewal periods. The $300 advance payment is non-refundable in whole or in part. Next service payment is usually due at 11:59 p.m CT on the 360th day. This plan is not eligible for AutoPay discount.

 

Learn how to pay your AT&T Prepaid amount due or how to use PayPal to make an AT&T Prepaid payment. For port in, it may take up to 5 business days to transfer your number to us if this is done online/over the phone and 1-3 business hours if done at the store.

 

For additional inquiries regarding your Port in contact our Port Activation Center at 866.895.1097.

 

Let us know if this helps! Thank you for posting on the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist

New Member

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2 Messages

3 months ago

Hi AT&T

thanks for the response. However I am not able to prepay for my SIM card since I can’t even create or sign in to a AT&T prepaid account. When I request a password for my number, the verification key never comes through to my sms messages. I want to pay the 300 dollars but I just can’t.

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