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Sunday, August 16th, 2020 6:28 AM

Created a att prepaid account on iPad Pro with no sim



I recently bought an iPad Pro (2020) and decided to go with the listed att prepaid option. I entered my card information and have set up an account. The cellular plan lists the att prepaid plan as active, however I’m not getting any service. I did not go with the option of installing a physical sim on my device as I know my devices has an e-sim. 

Does prepay require a physical sim? And if it does, do I just have to install the sim manually to get the service? 



Community Support


221.2K Messages

3 years ago

Great question, @Eitizell05!


We can provide you with the information you need to start using your brand new iPad Pro on the AT&T network.


If you didn’t buy the iPad from us or you need a new SIM, order an AT&T SIM card online. Otherwise, it's possible to use the embedded Apple SIM, an Apple SIM card in the SIM-card tray, or an AT&T SIM card.


Also, if you're wanting to use standalone data plans then follow these steps to sign up for AT&T Data Connect Pass.


We hope this info helps.


Lar, AT&T Community Specialist

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