Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Enjoy 16GB of high-speed data for $25/mo.
R

New Member

 • 

2 Messages

Thu, Nov 12, 2020 1:13 PM

Communicating with a human is impossible on the overseas ATT&T service number: 408 962 1025

I'd like to know if I can freeze my account, so I don't lose my number, since I will be abroad for one or 2 months and won't use it while abroad, but would like to have it when back in the US.

Thanks !

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

58.8K Messages

2年前

No, you can’t freeze prepaid. A prepaid account is automatically closed if the account balance is $0 for more than 60 days. The way to keep your number and not pay for a monthly plan you can’t use is to change to a pay per use plan and refill your account sufficiently to keep it open until you return. A $25 refill is good for 90 days. Be aware you will lose any promotional autopay discount if you change plans and/or stop autopay. 

New Member

 • 

2 Messages

2年前

Thanks so much sandblaster !

 Very clear. 

Thank you thank you 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.