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holdenwade97's profile

Contributor

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1 Message

Thursday, May 2nd, 2019 2:08 PM

Cannot sign into AT&T Prepaid Online

I am unable to sign into my AT&T Prepaid account from my PC and my phone. I forgot my password and I need to reset it too, but every time I try to reset the password or even get a temporary one, I get an error message telling me to try later. My bill is going to be due soon and I refuse to go without service because of corporate negligence. HELP ME NOW!!!

Community Support

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232.8K Messages

5 years ago

Hello @holdenwade97

We can help you reset your myAT&T PREPAID password. Until you change it, the password in default the last four digits of your phone number.

You can change your password using https://www.paygonline.com/websc/forgotPasscode.html and check your account by *777#.

Please try the link to reset your password, & Star Services for updates. We hope this helps. Please let us know if there is anything else we can assist you with. Thank you!

Kenneth, AT&T Community Specialist 

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