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New Member

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3 Messages

Sun, Jun 7, 2020 2:15 AM

Cancellation my prepaid

Hi I'm At&t customer Taehwan Oh

My phone number is (Edited per community guidelines)

By the corona19, I come back to my hometown, South Korea, so I don't use the at&t data or service.

But, before coming to Korea, I missed to cancel the prepaid.

By the way, I paid my monthly fee. I don't want to spend waste money. Even though I try to log in my account, I forgot the 4 digit number or online password. Please help me. If I can refund my monthly fee, I want it.

Accepted Solution

Official Solution

ACE - Sage

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98.6K Messages

2年前

There are no refunds for prepaid.
You can cancel your credit card to stop future refills

Accepted Solution

Official Solution

Constructive

Employee

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28.7K Messages

2年前

sorry prepaid does not refund. You need to cancel the credit card associated with the account

New Member

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3 Messages

Yes I want to cancel the credit card associated with account. However, I cannot log in my account because I cannot remember the 4 digit numbers. Although I keep trying to find any solution, I cannot find it. Also, I cannot use my AT&T USIM because I stay in South Korea. By the way, I cannot get the message for reset the password.

I spend waste money for two month. I don't want to spend more!!!

Please help me and give any solution

I will post my email

[email scrubbed]

(edited)

Constructive

Employee

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28.7K Messages

on the back of your card is a telephone number, call that number and cancel the card
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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28.7K Messages

Accounts are blocked from access outside of the US and don't roam out of the US except for a couple countries, if on auto pay your only option is to call the international support number or cancel your credit or debit card that is used to pay your phone A possible workaround is to use a VPN connection to a US based network or have someone you know and trust in the US login and do it for you.
Pre paid Support for travel abroad
+1.408.962.1025
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

I can get help from my friends. But I don't know my password or 4 digit number.

sandblaster

ACE - Expert

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58.8K Messages

Your friends can’t help if they can’t login to your account. There is no alternative to receiving the text to reset your password. Your only options are to call or contact your card issuer and cancel the card used for autopay.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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