AT&T refused to port-out my cell phone number
Calls and texts will randomly take a few days to show up on my phone; calls won't ring but go straight to voicemail.
So after 50 years (literally) of relying on AT&T and the RBOCs it's time to leave - but there's a problem.
Cell phone number - I'm being told it "can't be ported out".
(Edited per community guidelines).
I have had the same AT&T "go phone" / pre-paid cell phone number since they were Cingular.
AT&T tells me the number can't be ported out to another carrier.
Even more bizarre if I switch to an AT&T post-paid plan AT&T says they cannot port my current AT&T number to one of AT&T's own plans.
Anyone have an explanation for this other than "that number can't be ported"?
Why can't it be ported? Is it just too much work to fill out the right forms and punch in the right codes in the configuration program?
Thanks in advance if you have the real answer to what seems like a provisioning system or process failure.