New Member
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1 Message
ATT prepaid SIM card lost
I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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105.4K Messages
3 months ago
Bring your identification and the method of payment that you have been using to refill your account to an AT&T store and ask them if they will make you a new SIM card for your old number/account
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ATTHelp
Community Support
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210.3K Messages
3 months ago
We'd more than happy to help you access your PREPAID account, kkulhade.
Our first recommendation would be to use this resource to order a replacement PREPAID SIM card.
You can get SIM card kits at one of our stores, online through att.com, or from another online retailer. The kits come with three SIM card sizes. You can use it if you want to bring your own device to AT&T, or if you just need a new physical SIM.
Pick up an AT&T PREPAID SIM card or SIM card kit at our stores, online, or from an AT&T national retailer.
Since you indicated that you're locked out of your PREPAID account, our second recommendation would be to reset your PREPAID password.
Just simply click the second selection underneath frequently asked questions to get started.
Our third recommendation would be toreinstate your PREPAID account.
Please let us know how this works, and we can continue offering more support. Thanks for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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105.4K Messages
3 months ago
🤦🏼♀️
Great way to really mess it up.
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