Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Enjoy 16GB of high-speed data for $25/mo.
raeldredge's profile

New Member

 • 

2 Messages

Wed, May 11, 2022 3:35 AM

access cellar data

when trying to access cellar data & then managing AT&T Account, i get the error message "invalid access" USIM9991 on my iPad Air.  What should I do?

ATTHelp

Community Support

 • 

196.2K Messages

3分前

Thanks for your response, @May_Bee

 

Aside from this error message you're receiving, is your service working properly on your iPad? 

 

Sydne, AT&T Community Specialist

New Member

 • 

5 Messages

3分前

Other than the error message, service is working just fine.

I expect that will continue until 27 May 2022 when the current Plan expires.  However, I want to prepay the next round of service before going on travel in 2 days.

ATTHelp

Community Support

 • 

196.2K Messages

3分前

Thanks for confirming that for us, @May_Bee

 

As the store associate concluded, this may be a glitch in the system. We recommend following their advice to renew your plan in person. 

 

Sydne, AT&T Community Specialist

New Member

 • 

5 Messages

3分前

I went back to the AT&T store this morning and it turns out they >cannot< accept payment applied to the (prepaid) DataConnect Pass Plan / Session Based Wireless Data Service that I use.  The store did suggest trying to work it out by phone to 800-901-9878.

What would be your suggestion?

ATTHelp

Community Support

 • 

196.2K Messages

3分前

We appreciate the update, @May_Bee

 

You may be receiving this error due to our most recent change. Effective April 13th, 2022 DataConnect Pass (Session-Based) data plans were grandfathered. Although you're receiving this error message on your device, the change shouldn't affect your service. You can log in as an existing customer to:

  • Add more to your available data balance.
  • Update your equipment information.
  • Update your personal and account information.
  • View your data balance.

If you're looking to change to one of our prepaid data-only plans, you can explore AT&T PREPAID monthly data plans

 

Prepaid data plans at a glance:

  • 15GB: $35 per month (add 5GB for $10)
  • 20GB: $25 per month - when you pay $300 in advance for 12 months (add 5GB for $10)
  • 100GB: $55 per month (add 5GB for $10)

We hope this information helps! 

 

Sydne, AT&T Community Specialist

New Member

 • 

5 Messages

3分前

Logging into your link in "log in as an existing customer" I get the message "You cannot manage your iPad device at this site".

What would you suggest?

ATTHelp

Community Support

 • 

196.2K Messages

3分前

Thanks for letting us know, @May_Bee

 

Let's meet in a Direct Message on this. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We'll chat soon! 

 

Sydne, AT&T Community Specialist

New Member

 • 

1 Message

3分前

I’m having the same problem, i have a data plan that auto renews monthly and I want to cancel it, but I just get the error message.

ATTHelp

Community Support

 • 

196.2K Messages

3分前

Hello @lamawe, we understand you want to end your auto renew on your data plan, and we want to help. 

 

Based on your concerns, we want to go ahead and bring you into a Direct Message for further help. Check the message icon in the upper portion of the page and reply. 

 

We look forward to helping and assisting you further. 

 

Lynn, AT&T Community Specialist

New Member

 • 

1 Message

3分前

I’m having the same problem, i have a data plan that auto renews monthly and I want to cancel it, but I just get the error message.

ATTHelp

Community Support

 • 

196.2K Messages

3分前

We want to help process these changes for you, @rilopezgo

 

Is your service postpaid or session-based? (prepaid) Sharing this will let us know what the next steps would be for you. 

 

If you have the Prepaid DataConnect Pass plan, please try signing in to your account from another device and follow the steps listed below:

 

  • From the Account Overview page, select Cancel Plan.
  • Follow the prompts to cancel plan. If canceling auto renew: 
    • Selecting Cancel Auto Renew will deactivate auto renew and the account is cancelled after 60-days of inactivity.
    • Selecting Cancel Plan/Account Now will immediately cancel the account and any remaining data will be lost. 

For more information, check out our support page on managing your data only plan

 

Looking forward to helping you through this!

 

Sydne, AT&T Community Specialist

 

New Member

 • 

4 Messages

3分前

I continue to have this same problem. I am getting fed up with AT&T!  I have prepaid cellular data on this ipad every 3 months though settings-cellular data-manage at&t account, but ow I keep getting the same “invalid access” message.  You have a problem with your system, not our ipads or sim cards.

ATTHelp

Community Support

 • 

196.2K Messages

3分前

We understand your frustration and want to help get to the bottom of what you're experiencing with your iPad, @tightwad5

 

As mentioned on the thread, please try logging in from another device to see if you're able to manage your account that way. 

 

Let us know how this works for you. We can take a more advanced approach if needed. 

 

Sydne, AT&T Community Specialist

 

New Member

 • 

4 Messages

3分前

Yes. I am able to log in from my pc.

The ipad log on has been a problem for at least 2 or 3 weeks. This is an issue if I am traveling an my pc is not available.

ATTHelp

Community Support

 • 

196.2K Messages

3分前

We appreciate your response, @tightwad5

 

Based on the information provided, let's carry this over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, we ask that you have your login info on standby. We'll need you to authenticate your account to continue through social media. 

 

We'll chat soon! 

 

Sydne, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.