5GB of Hotspot Data With an Unlimited Plan
Dusty123's profile

New Member

 • 

7 Messages

Sunday, January 22nd, 2023 10:24 PM

$300 plan $50 prepaid cards

I have the $300 yearly ATT prepaid plan. The prepaid account shows payment is due on June 22nd.

Today (1/22) I added six $50 prepaid cards I purchased from a retail store sale. I noticed from the forums that the $50 cards expire in 90 days. However, my prepaid account shows the account balance expires on June 28th.

Q1) Am I going to lose the $300 balance in 90 days or on June 28th?

Q2) Was my payment applied towards my plan due June 22nd?

This is very confusing for me.

sandblaster

ACE - Expert

 • 

62.9K Messages

2 months ago

I’m pretty sure your balance will expire in 90 days. Why your account shows June 28, I can’t explain. That makes no sense. Your balance won’t be applied to your $300 plan until the plan expires. What you need to do is add another $25 in about 89 days. That will extend your balance expiration another 90 days which will be beyond your renew date. I would not take a chance that your balance won’t expire in 90 days and risk that $300.

New Member

 • 

7 Messages

2 months ago

Thank you for the response sandblaster.

If I add $100 in 89 days, would that extend my account balance 365 days? Then could I add $200 more in 364 days for 2024 plan renewal?

(edited)

ATTHelp

Community Support

 • 

210.3K Messages

2 months ago

Hello there, Dusty123. We'll be happy to help clear up your concerns about your due date on your prepaid account. We understand how important this is.

 

Please note that our ACE, Sandblaster, is absolutely correct with the information provided.

Let's meet in a Direct Message, so we can further assist on clearing things out for you with your account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Looking forward to speaking with you.

Rasheedat, AT&T Community Specialist

sandblaster

ACE - Expert

 • 

62.9K Messages

2 months ago

If I add $100 in 89 days, would that extend 365 days? Then could I add $200 more in 364 days for 2024 plan renewal?

Yes, that would work too.

kevink

ACE - Scholar

 • 

642 Messages

2 months ago

There has been some strangeness in the expiration date.  On another site someone was showing a November 2023 expiration date.  And claimed they hadn't used the $100 cards.  Led to some discussion whether additions extended the due date by 90 days vs 90 days from application.  

ACE - Sage

 • 

105.4K Messages

2 months ago

@kevink 

A refill extends balance expiration from the date it is added to the account. 

    So for example if the expiration date is June 30th and you add a $50 card today (January 25), it extends the balance 90 days from today.  Which means your balance will still expire June 30th.   It'd be forced to add more to the balance in April in order to keep your balance from expiring. 

   Adding several $50 cards all at once has the exact same effect. It does not matter that the total exceeds $100. It's still 90 days from date $ is added. 

(edited)

kevink

ACE - Scholar

 • 

642 Messages

2 months ago

That is what I get from the ATT sites.  I just don't know how you get a November 2023 expiration unless someone actually bought a $100 card and applied it on that date.  Or added $100 via CC.

New Member

 • 

7 Messages

2 months ago

@formerlyknownas @kevink thank you for the insight.

I spoke with the ATT representative and they said it showed up on their end as 1 transaction and not 6 separate transactions.

They didn't know why my expiration date is showing as June 28th.

They have escalated the matter and will get back to me.

If it makes any difference I used the digital PIN codes and not physical ones.

My current plan is adding the $100 in 89 days unless ATT is able to provide me a remedy.

kevink

ACE - Scholar

 • 

642 Messages

2 months ago

I don't trust glitches, and unless something is documented I don't like to recommend things.  Even if people are getting the benefit.  Like people getting unlocked ATT financed iPhones through Apples' web site.  The documentation there says it is locked to ATT, like if you buy from ATT.  That could change any day.

New Member

 • 

7 Messages

2 months ago

ATT Prepaid won't extend the expiration so I will follow @sandblaster's advice and add the money in 89 days to extend the balance past the due date.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.