2nd time I've lost money on switching plans.
I have two phone lines on my ATT Prepaid plan. It has been extremely aggravating and frustrating when changing plans on ATT Prepaid. I had $40 on my balance previously and the added $25 which brought the balance up to $65. When I then go to change my monthly plan from the $40/month plan to the $30/month plan, I now have $5.00 left on my account balance. I now get a message in my account management page that I need to pay an additional $30 to activate service on the second phone line on my account. What happened to the previous $40 balance I had. It seems to have disappeared. I request a refund or have service restored on my additional phone line. Thank you.