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Abercuse
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The 5th element!

New Member

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12 Messages

Friday, January 14th, 2022 12:32 AM

Wireless Caller displayed instead of phone number

I just upgraded to the unlimited plan. The genius of att now shows “wireless caller” for every non contact incoming call instead of the phone number calling as it always did in the past. How do I turned this ridiculous feature off? I just want to see the phone number of incoming calls. It’s fairly obvious that 99% of the calls today are from a “wireless caller.” It’s behind obnoxious. 

ATTHelp

Community Support

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207.2K Messages

1 year ago

Hello @,

 

We'd be more than happy to take a closer look into your options for adjusting your Caller ID settings.

 

Would you kindly provide us with the make and model of the wireless device that you're using?

 

We'll be patiently awaiting your response.

 

Sean, AT&T Community Specialist

Abercuse

New Member

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12 Messages

1 year ago

iPhone 13

ATTHelp

Community Support

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207.2K Messages

1 year ago

Hello @,

 

Thank you for informing us.

 

Do you have AT&T Call Protect, or another third-party application installed for Caller ID?

 

Please let us know.

 

We look forward to hearing back from you soon!

 

Sean, AT&T Community Specialist

Abercuse

New Member

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12 Messages

1 year ago

No I don’t have the app installed or any other caller id app. I’m not interested in playing trivia. It’s a simple question. How do I turn off “wireless caller” on the caller id.  This should not be difficult. 

(edited)

ATTHelp

Community Support

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207.2K Messages

1 year ago

Hello @,

 

Thanks for letting us know.

 

If you aren't using a separate application for Caller ID, you're using AT&T Caller ID which is automatically included for all of our unlimited plans.

 

The "Wireless Caller" that you're seeing when someone calls you should not appear every single time.

 

For wireless carriers who do not provide name identification, the caller will be displayed as Wireless Caller or the location where the number is registered.

 

If you would like to see the phone number, you should still be able to tap on the call within your cell phone's call log.

 

Are you wanting to remove Caller ID from your account completely and no longer see any of the names or locations associated with all callers?

 

Sean, AT&T Community Specialist

Abercuse

New Member

 • 

12 Messages

1 year ago

Yes

ATTHelp

Community Support

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207.2K Messages

1 year ago

Hello @,

 

No problem!

 

We've went ahead and sent you a Direct Message to continue our correspondence in a private setting.

 

Please reply to our message whenever you get a chance.

 

Sean, AT&T Community Specialist

Abercuse

New Member

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12 Messages

1 year ago

In direct message, 16 minutes later, still waiting for a response. I have nothing else better to do

Abercuse

New Member

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12 Messages

1 year ago

Nothing like waiting.  

Abercuse

New Member

 • 

12 Messages

1 year ago

Going on 30 minutes waiting 

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