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New Member

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2 Messages

Sat, Jan 16, 2021 2:45 AM

Closed

Who is Ring Planet & are they a part of ATT?

They called me & said I'd still be with ATT. I'm concerned if this is a racket or not..

sandblaster

ACE - Expert

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60.9K Messages

2 years ago

Never heard of them but can assure you they are not part of ATT. They could be an MVNO that uses ATT’s network, though. There are many MVNOs. MVNO is Mobile Virtual Network Operator. 

ACE - Expert

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23.6K Messages

2 years ago

....and just because your CID said Ring Planet with a number does not mean the call actually came from Ring Planet.  It's called number spoofing.

New Member

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2 Messages

2 years ago

This Ring Planet's website says a part of ATT. They sent me a box to hook up but seems it makes my house phone wireless. Not sure I want to be dependent on cell towers completely. During hurricanes & such I've found that cell towers get jamed up & your wired phones are your only choice. I NEED info. Yes or No to hook up.

New Member

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2 Messages

1 year ago

I just got switched to Ring Planet because I got a call from someone supposedly from AT&T telling me that my landline was going to be discontinued.  I wonder if it was a scam on the part of Ring Planet to get me to switch, as it was a robocall.

New Member

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1 Message

9 months ago

This is a scam traced to India. My elderly neighbor got it and after 1 1/2 mos lost her phone line. ATT was ridiculous to try to deal with about it. We finally gave up. She will have to get new service. Not sure if long term problems associated.  I disconnected the box and took out the battery. 

New Member

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2 Messages

9 months ago

They are NOT part of AT&T.  When I got the solicitation call, I was led to believe that AT&T made the initial call and transferred me to Ring Planet, because the guy on the initial call told me that AT&T was doing away with their landlines, and then I got transferred.  However, when I called AT&T after getting the box and finding out how horrible the Ring Planet service was, AT&T told me they were not doing away with landlines and if they were to upgrade service, they would only change what's outside the building and not with my jack.  Fortunately, I got my landline reconnected the same day I called AT&T, and there were no switching fees since I was switched by fraud.

New Member

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1 Message

9 months ago

My ninety-three year old mother was contacted by a phone sales person from a California company named Ring Planet  RingPlanet is just one of names among others affiliated with the company.   Telplex is another such name.  During this phone solicitation the sales person claimed that his company was a part of AT&T and because AT&T was being mandated to end its 3G and 4G service for 5G, my mother would be losing her AT&T landline.  This of course was a fraudulent claim as wireless platforms are not required for hard wired landline service and RingPlanet has nothing to do with AT&T.  Based on this fraud my mother was tricked into accepting service from this company.  The company sent her a wireless modem device to be wired to her existing landline phone, which was installed.   The service was to be activated as soon as her existing phone number could be "ported" from AT&T to the RingPlanet system.  This was to occur over the weekend and on 03-06-22.  When it was explained to my mother that she had been lied to and that she was tricked into a service she did not need, we attempted to cancel the service order, the next day, Friday, 03-03-22.  The RingPlanet customer service representatives said this could not be done as "it had been over 24 hours" since system set-up had been done and verbal permissions for service given.  This, if it is a legal time limit for cancellation for such service, at any rate was not accurate, it having been less than a day since the device was activated and permissions granted.  At that time RingPlanet was informed that my mother did not want or need their service and that she knew she had been tricked to switch to their service.  We immediately contacted AT&T to explain what had occurred and to rectify the problem.  The AT&T representative said that they would be unable to stop the Ring Planet porting, but that if we were to call back mid-week or on 03-07-22, my mother could be switched back to AT&T service.  On that date my mother made verbal permissions to re-port her phone number back to AT&T with final switch back to occur on around 03-15-22.  But now RingPlanet seems to be playing games with the phone number, not releasing the number back to AT&T and giving false account identifier pin numbers to AT&T so the switch back can not be done.  AT&T seems to be clueless on how to get around this stonewalling.  RingPlanet needs to be stopped and AT&T needs to take action to make sure customers are not being hurt by companies claiming to be under their umbrella.

(edited)

New Member

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2 Messages

2 months ago

I was contacted by a Ring Planet representative that ATT will not be having landlines anymore, but it is a lie according to what I have read online.  Ring Planet is the worst service I have ever had.  When I ask for assistance all I get is to either to recycle the modem or the power connector.  I hope I can get back to ATT. 

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