bicyclist's profile

New Member

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2 Messages

Sat, Jun 25, 2022 4:59 AM

View and download call history

I attempted to Follow the instructions from the posted "Help" link: https://www.att.com/support/article/u-verse-voice/KM1001418/

Step #1 "Go to Phone Features. " takes me to my "Account home page"? Step #2. "Select the Call History tab. "  Does NOT exist!!! so much for help?  I'm trying to get the call logs for Jan. 2021?  They no longer show on my paper bills :(

Accepted Solution

Official Solution

ATTHelp

Community Support

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194.9K Messages

1分前

Thank you for reaching back out @bicyclist.

 

In addition, to the information provided by @formerlyknownas. For wireless accounts your can view and download your call history for your Samsung device up to 16 months by following the these steps:

  1. Go to Usage.
  2. Select the bill period you want to view.
  3. Choose your service type:
    • Wireless-only service: Look in the Usage by number section, find the device you want to manage, and select View more usage details and options. Then choose See data, text, and talk logs.
    • More than one service: Look in the Basic plan usage section, find the device you want to manage, and select View usage details. Then choose how you want to view your details.
  4. Select Download, then choose CSV or Excel. (Don’t see these options? Use the forward arrows to get to the last page. Once you see all your records, you can download them.)

We're here if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

Accepted Solution

ACE - Sage

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98.5K Messages

1分前

@bicyclist

For your Wireless usage, you have to login to your wireless account...

Current

https://www.att.com/support/article/wireless/KM1009269/

History 

https://www.att.com/support/article/wireless/KM1048294/

ACE - Sage

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98.5K Messages

1分前

Uverse phone should be in home phone section... Moving

spoom2

ACE - Master

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16K Messages

1分前

The call log is only for digital service, not for traditional landlines.  Are you sure you have AT&T Phone, formerly known as U-verse? If you do have digital service and the Website isn't working you'll need to contact tech support. 

ATTHelp

Community Support

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194.9K Messages

1分前

Hello @bicyclist, we are here to help with viewing and downloading call history.

 

There are some steps I would recommend trying. Let’s get started!

  • Sign into AT&T, make sure you are viewing the Account Overview tab.
  • From there click onto "My Wireless" then select "My Usage".
  • Scroll down, you will see "Usage by Number".
  • To the right, AT&T will list all of the Devices on this plan, click "View more Usage Details and options" for the phone you want to review.
  • Then click "See Data, Text and Talk Logs". It takes a few seconds to load up the information.
  • You can change the "Device" name or "Billing Period" while in this module. You can also print or download the file.

Get more information on viewing and downloading call history.

 

If the call history is further back than your device has, I would recommend going online to att.com and signing into your account.  By doing this you can look at your call history, the phone numbers you called and how long the call was. Go to billing & payments, open the month you want and scroll down till you see the call history.

 

Only other way to pull a call history on besides going into your device or online would be going into your local AT&T Company store. You can go to our Store Locator Tool, type in your City, State and Zip Code.

 

Hope this helps!

 

Mellira, AT&T Community Specialist

New Member

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2 Messages

1分前

@formerlyknownas    &  @spoom2 

This is for my ancient: Samsung SGH-i257 (Wireless Phone) 

...so NOT a "Landline" or "Uverse phone" (whatever that is?)

I've always done the "Paper billing" as it use to list all the calls, I'm sure that providing that info on that paper bill is too difficult for AT&T - now? 

Rather disappointing that @ATTHelp  list the same OLD link that I  listed:

Get more information on viewing and downloading call history.  I mean come on!

spoom2

ACE - Master

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16K Messages

1分前

The link you provided is for digital home phone service. That's why it was assumed that's what you were asking about since you didn't state it was for wireless service. Back to wireless.

(edited)

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