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misskla2000's profile

New Member


1 Message

Sunday, March 26th, 2023 7:44 AM

Unlocking phone

I have a prepaid phone that has gotten locked. ATT says there's an app on my phone, can't find one. Submitted a request through the website, to no avail. I'm out of the country and this really (Edited per community guidelines) AT&T


Community Support


214.9K Messages

2 months ago

Hi, misskla2000. Let's look into that device unlock request for you. 


In order that we may provide the best assistance for you, we want to know a little more information.

  • Is your phone an AT&T device? If your phone is an AT&T device you should see the AT&T logo appear when you power the phone on.
    • We can only unlock AT&T phones. If the device was purchased with another carrier then that carrier will have online resources to unlock the phone.
  • Does the device meet AT&T PREPAID requirements? To unlock an AT&T PREPAID phone it must be have been active on the AT&T network for at least 6 months.

If the device was purchased from a non-AT&T authorized dealer or site like eBay make sure the seller performs the unlock request.


You can find all these details and more under eBay & Non-AT&T Purchases when you visit AT&T Device Unlock Help - Solutions & FAQs.


Let us know if that was helpful. 


Thank you for reaching out to AT&T Community Forums.


Rickey, AT&T Community Specialist

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