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I have a prepaid phone that has gotten locked. ATT says there's an app on my phone, can't find one. Submitted a request through the website, to no avail. I'm out of the country and this really (Edited per community guidelines) AT&T
2 months ago
Hi, misskla2000. Let's look into that device unlock request for you.
In order that we may provide the best assistance for you, we want to know a little more information.
If the device was purchased from a non-AT&T authorized dealer or site like eBay make sure the seller performs the unlock request.
You can find all these details and more under eBay & Non-AT&T Purchases when you visit AT&T Device Unlock Help - Solutions & FAQs.
Let us know if that was helpful.
Thank you for reaching out to AT&T Community Forums.
Rickey, AT&T Community Specialist