Unable to unlock phone that's been paid off for months
I read all the other questions that are the same but none have answers. I have an iPhone x that i want to move to a different carrier to trade in. When i try to unlock it tells me there is a balance. This phone was paid off years ago. It was on a corporate account and i searched for the IMEI and it does not exist. There is no record of the phone anywhere yet states it has a balance which cant be true as it is many years old and long out of contract. How can i get to someone that can help me track down if this is actually true and get it cleared up. And if it matters, yes i still have access to the account it was on but as i said it is not on that account in any way, shape or form any longer.