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kaychris89's profile

New Member


1 Message

Thursday, June 1st, 2023 7:34 PM

Unable to log into AT&T APP


I just very recently switched from verizon wireless to AT&T. I decided to go with an Iphone, which I've never previously used before. I downloaded the AT&T app and have continuously received an error message reflecting " "Something's gone wrong, We may be having trouble with your connection..." I have been trying to log into this app roughly around the time I purchased the phone and have never had success. I've tried everything. Could you please help? 

Community Support


221.3K Messages

4 months ago

Hey there @kaychris89, we want to help you get into the MyAT&T app. 

Based on what you've tried, we highly recommend making sure you're installing the latest version of the MyAT&T app by either going to our page about MyAT&T or texting myATT to 556699 from your phone, which will give you a download link for the app.

Additionally, is this occuring with any other AT&T app on your device? Are you able to sign into your AT&T account on a web browser like Chrome or Firefox? The answer to both of these questions will help us determine the scope of this issue, and what other troubleshooting steps can be performed.

Please keep us updated so we can look into this further.

Dylan, AT&T Community Specialist

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