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DesireeJ98's profile

Contributor

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3 Messages

Monday, May 11th, 2015 12:04 AM

Transfer AT&T number to a new AT&T phone?

Hi, last Friday my phone was stolen. We suspended it, but the number is still belonging to the stolen phone. If I order a new phone, is there a way for me to transfer the number from the stolen phone to the new phone?

ACE - Expert

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13.1K Messages

9 years ago

the number doesn't belong to the phone, it belongs to you and you can switch the number to whatever phone you want to use. When the new SIM is activated on the new phone, the number will be on your phone after it is activated.

Contributor

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3 Messages

9 years ago

 How do I retrieve the SIM of the lost phone?

Teacher

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18 Messages

9 years ago

go to an AT&T store,

1. bring the replacement phone with you and

2. ask for a free replacement sim of the phone that was stolen and make sure the replacement sim will fit the replacement phone,

3. have the rep activate the replacement device on the the wirless number

4. have the rep transfer the contacts of the old phone to the new phone, if there's a backup...

ACE - Expert

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13.1K Messages

9 years ago

You don't have to. AT&T will give you a new SIM and activate it with your number. Since you reported to AT&T that your phone was stolen, they deactivated the current SIM. Once the SIM is deactivated, it cannot be reactivated, it needs to be replaced.

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