Tutor
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4 Messages
Trade-in value issue
So I took advantage of the iPhone 5 trade in promotion while upgrading to the new iPhone 6. My phone was in excellent condition! So I am obviously expecting $200 which is more than fair. When I received my card, I went online to pay my $237 monthly cellphone bill and the original balance of my "promotion card" was $27.37- nowhere near the $200! Obviously, I called At&t who told me to call the promotion services department. I was told by the promotions department that my phone would not power on when they went to check it. I said that maybe the battery died. I was told that it was charged in the warehouse and still would not power on. Total crap!! The woman proceeded to tell me that my account shows that the promotion card should have been for $150 and not $27.37. So if my phone would not power on, why would you offer me $150?? She didn't know what to say. I asked to speak to a manager. She said no one was available! I then asked her to send me back my phone because this is a total scam. She said once it reached the warehouse there was nothing she could do. She said she would have a supervisor call me within 24-48 hours. I waited 3 days and no call. I called back again and went through the same process. No manager was available, someone would call me back. Days go by no one calls me back. I called again 3 days ago- and still noone has called me back. This is a total scam! I am contacting the Better Business Bureau today. By law someone will need to call me back within 14 days. I suggest anyone dealing with this issue contact the BBB as well. We have been loyal customers for years and spent thousands and thousands of dollars. I wish I would have known how they treat people prior to renewing another 2 year contract. Better believe I will be leaving this phone company as soon as I can get out of this contract.
[Subject edited for better exposure]
Anthony.Dukes
Guru
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382 Messages
6 years ago
I evaluated my phone for a trade in and ATT offered around $5 for it. Dead serious.
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formerlyknownas
ACE - Sage
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113.3K Messages
6 years ago
If the packing is not sufficient, you can add your own. Many do.
You are not in a 2 year contract. You can pay off the iPhone 7 any time, unlock it and go to T-mobile. ATT no longer has service contracts. The only obligation is to pay off phones.
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KsRunner
Tutor
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3 Messages
5 years ago
I’m dealing with this now and wish I had read reviews of the ATT trade in program before I mailed my iPhone 6s to them. It was in excellent condition. I only let it go because I wanted the new xr. When I check the status online it says $14.40! I called the trade in dept and a woman told me she was going to fix the problem and I would receive the full value in a card that would be mailed within a few days. Two weeks later, the status online is the same and I haven’t received a card. I called tonight and got the run around. Nobody knows anything. They basically stole my phone. I would’ve kept it and sold it, had I know about this scam. I’ve never had problems with ATT before and I’m really disappointed. Live and learn. Don’t trust this trade in program!!
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formerlyknownas
ACE - Sage
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113.3K Messages
5 years ago
@KsRunner
Didnt you process here? https://tradein.att.com/#/start-a-trade/discover-device-value
Value of $70 - 100 assumes it’s mint. Almost none are. Batteries are tired, scratches around the port or screen.
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KsRunner
Tutor
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3 Messages
5 years ago
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DeOnica14
Contributor
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1 Message
5 years ago
I traded in my iPhone 7plus through the online trade in program by AT&T and I was told through phone and email that I would receive a promotional card with $270 on it. I started my trade in on September 2nd and it is now December 6th and I still hadn’t received the promotional card. I call them almost everyday to check the status of the card and the only thing they tell me is that it takes more time and that they can reissue another card out (which means I hold have to wait an additional 4 weeks). I called the promotional card service and they couldn’t even pull up my name in their system, meaning that a promotional card was never issued out to me from the beginning. I call the trade in program back and they still can’t resolve my issue. They never let me speak with a manager/supervisor and they never have the numbers I ask for. I’m starting to believe this whole program is a scam. I’ve never experienced issues this bad with AT&T. If I would’ve known the process would take this long I would have went into a store and completed the trade in.
*I was currently on the phone with a representative from the trade in program and I asked to speak with a manager and she rudely hung up on me.*
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