Tutor
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4 Messages
Trade-in value issue
So I took advantage of the iPhone 5 trade in promotion while upgrading to the new iPhone 6. My phone was in excellent condition! So I am obviously expecting $200 which is more than fair. When I received my card, I went online to pay my $237 monthly cellphone bill and the original balance of my "promotion card" was $27.37- nowhere near the $200! Obviously, I called At&t who told me to call the promotion services department. I was told by the promotions department that my phone would not power on when they went to check it. I said that maybe the battery died. I was told that it was charged in the warehouse and still would not power on. Total crap!! The woman proceeded to tell me that my account shows that the promotion card should have been for $150 and not $27.37. So if my phone would not power on, why would you offer me $150?? She didn't know what to say. I asked to speak to a manager. She said no one was available! I then asked her to send me back my phone because this is a total scam. She said once it reached the warehouse there was nothing she could do. She said she would have a supervisor call me within 24-48 hours. I waited 3 days and no call. I called back again and went through the same process. No manager was available, someone would call me back. Days go by no one calls me back. I called again 3 days ago- and still noone has called me back. This is a total scam! I am contacting the Better Business Bureau today. By law someone will need to call me back within 14 days. I suggest anyone dealing with this issue contact the BBB as well. We have been loyal customers for years and spent thousands and thousands of dollars. I wish I would have known how they treat people prior to renewing another 2 year contract. Better believe I will be leaving this phone company as soon as I can get out of this contract.
[Subject edited for better exposure]
jpt0521
Contributor
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1 Message
9 years ago
Same thing just happened to me. This time, I was given $17.10 instead of the promised $100 and the lame excuse du jour is "bruised/missing pixels." This is completely fabricated in order to get out of paying what they promised. My phone was in like new condition and, like many on this board who are complaining, I'm very picky about the care of my phone. I even went beyond by sending it back in the original box with the charger and cable. I was actually on the fence about turing the phone in since I thought I would use it in WiFi mode and for music, photos, etc. If I had known what I know now (or read the LARGE number of complaints here and online), I would NEVER have sent it in.
It is a shame that a major corporation like AT&T would purposefully gives itself a black eye through this very shady promotion. And the really sad part was that they are not even giving cash - they are giving a credit for the AT&T Store. They are actually hurting their own sales. When I found out about the pittance I received, I was preparing to go the the store to put it toward a Pebble Steel watch. They likely would have made money from me. As it is, they only have a very dissatisfied customer who likely leave for a competitor when my time is up.
Finally, I just perused the AT&T conditions for the buyback program and saw this: "You will be notified via email of any discrepancy in the device condition, specification, or other representations made by the customer..." Was ANYONE on this list notified of any discrepancy in the condition of their phone or did you find out only after they received their card and followed up to find out why the credit was so low? This sounds like a breach of the agreement to me.
I have requested either the full amount promised or a return of my phone. I'll update as I learn more.
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Kmiller72
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30 Messages
7 years ago
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Kmiller72
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30 Messages
7 years ago
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formerlyknownas
ACE - Sage
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113.3K Messages
7 years ago
Details on the trade in offer
https://www.att.com/esupport/article.html#!/wireless/KM1180261
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Kmiller72
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30 Messages
7 years ago
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Kmiller72
Mentor
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30 Messages
7 years ago
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Cdolena
Tutor
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7 Messages
6 years ago
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formerlyknownas
ACE - Sage
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113.3K Messages
6 years ago
How is you lack of foresight in saving tracking, and the USPS lousy service ATT fault?
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Cdolena
Tutor
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7 Messages
6 years ago
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Bettyboop66
Contributor
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1 Message
6 years ago
November 28, 2017
re:Att Trade-in Program Scam
bettyboop66
I recently traded in my Iphone6 to the Att trade-in program. I was offered $120 for my phone. When I received the card and called to have it activated it only had $45.60 on the card. I called the trade-in program and was told my IPhone was cracked. When I put it in that flimsy envelope that was sent to me by Att my Iphone6 was in perfect condition. I wish I had read the reviews before I traded my IPhone to Att. Now I am in a 2 year contract because I got an Iphone7. I have been with Att for years and this is how they are gonna treat me. I am gonna find out how to process a complaint with the Better Business Bureau. Still haven’t heard from Att.
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