Trade-in value issue
So I took advantage of the iPhone 5 trade in promotion while upgrading to the new iPhone 6. My phone was in excellent condition! So I am obviously expecting $200 which is more than fair. When I received my card, I went online to pay my $237 monthly cellphone bill and the original balance of my "promotion card" was $27.37- nowhere near the $200! Obviously, I called At&t who told me to call the promotion services department. I was told by the promotions department that my phone would not power on when they went to check it. I said that maybe the battery died. I was told that it was charged in the warehouse and still would not power on. Total crap!! The woman proceeded to tell me that my account shows that the promotion card should have been for $150 and not $27.37. So if my phone would not power on, why would you offer me $150?? She didn't know what to say. I asked to speak to a manager. She said no one was available! I then asked her to send me back my phone because this is a total scam. She said once it reached the warehouse there was nothing she could do. She said she would have a supervisor call me within 24-48 hours. I waited 3 days and no call. I called back again and went through the same process. No manager was available, someone would call me back. Days go by no one calls me back. I called again 3 days ago- and still noone has called me back. This is a total scam! I am contacting the Better Business Bureau today. By law someone will need to call me back within 14 days. I suggest anyone dealing with this issue contact the BBB as well. We have been loyal customers for years and spent thousands and thousands of dollars. I wish I would have known how they treat people prior to renewing another 2 year contract. Better believe I will be leaving this phone company as soon as I can get out of this contract.
[Subject edited for better exposure]