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Nobohdy2Know's profile

New Member

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2 Messages

Sat, Sep 17, 2022 1:57 AM

this is by far the most atrocious website from a wireless carrier that i have ever seen.

i can't even activate my new smart watch because step 4 of the process won't even load into the webpage. 4 different browsers, exact same result. it just blows my mind that a company like this cares obviously so very little for their online appearance and functionality. An old friend of mine used to care for a chimpanzee, I'm almost positive while he was banging around on a keyboard one day he made a more functional site. I see this has been a complaint from many for quite some time, what a blatant disregard for your customers concerns. I personally would be disgusted with whomever designed this if it was me paying for it, but (Edited per community guidelines) do i know, other than I should have stayed with verizon. at least their site works 50% of the time instead of 0%

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hello, @Nobohdy2Know. Thank you for making us aware of this issue. This is not the experience we want for our customers. We can help you get your Smartwatch activated!

 

To activate your Smartwatch

 

If you haven’t already, make sure you get a wireless plan for your Android® watch. Then, download your eSIM:

1. Turn on your watch.
2. Open the wearable app on your phone and pair your watch.
3. Let the eSIM download automatically or follow the prompts to download it by scanning the QR code on your eSIM activation card from AT&T.
4. Activate NumberSync to sync calls and text messages between your AT&T phone number and watch. You’ll need an AT&T user ID linked to the phone that you want to sync.

 

We hope this information is helpful! Please let us know if you have any other questions or concerns. 

 

TT, AT&T Community Specialist

 

 

New Member

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2 Messages

2 months ago

That's the whole problem with the website, I go through the steps and as soon as it gets to the step where I pick what plan I would like, the page never loads in. It just sits there and plays Grey and white loading Lines and will never load. So, as much as i appreciate your attempt to help me, it does nothing to fix the functionality of the site, or allow me to select a wireless plan. You guys really need someone who knows what they are doing to go in and fix your coding, because every browser throws up more red flag errors than my ex girlfriend.

ATTHelp

Community Support

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203.5K Messages

2 months ago

Thanks for letting us know that the information provided hasn't fixed your errors yet, @Nobohdy2Know.

 

Based on these details, we'd like to invite you into a Direct Message for further assistance. Please check the message icon in the upper portion of the page to reply. 

 

We look forward to getting this resolved for you!

 

Thanks for contacting the AT&T Community Forums for support.

 

Lynn, AT&T Community Specialist

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