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modpod's profile

New Member

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4 Messages

Saturday, July 30th, 2022 1:52 PM

Steam Saver on/off toggle option missing on my prepaid account

I have a ATT prepaid account running on a net gear mobile hotspot.  I followed the ATT instructions to turn off stream saver but do not have the toggle on/off option on my screen.  I’ve seen that several others have had the same issue and needed ATT tech support to enable the stream saver toggle.

ATT Please help

ATTHelp

Community Support

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207.6K Messages

6 months ago

Hey there @modpod, we'd be happy to help you with getting your Netgear Mobile Hotspot connected with your AT&T prepaid account. 

 

To better assist, please provide us with the exact make and model of your device so that we're able to provide additional device support. Also, please let us know where you purchased this device to confirm if it is compatible with the AT&T network. 

 

We look forward to hearing back from you, and thanks for contacting the AT&T Community Forums for help.

 

Lynn, AT&T Community Specialist

New Member

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4 Messages

6 months ago

The device is a Netgear Nighthawk M1 (MR1100).  It was purchased at an AT&T store in Branson, Mo in 2021.

ATTHelp

Community Support

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207.6K Messages

6 months ago

Thanks for letting us know, @modpod

 

Let's carry this over in a DM, so we can look into enabling Stream Saver on your account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, learn more about Stream Saver for AT&T PREPAID customers. 

 

What is Stream Saver?

  • Stream Saver allows you to watch more videos on your wireless devices by using less data to stream content that it recognizes as video at Standard Definition quality, similar to DVD, (about 480p), so you can enjoy more of what you love on your smartphone or tablet. You will have control over which lines on your account use Stream Saver and can turn it off or on at any time once AT&T activates it.

We'll chat soon! 

 

Sydne, AT&T Community Specialist

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