New Member
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4 Messages
Steam Saver on/off toggle option missing on my prepaid account
I have a ATT prepaid account running on a net gear mobile hotspot. I followed the ATT instructions to turn off stream saver but do not have the toggle on/off option on my screen. I’ve seen that several others have had the same issue and needed ATT tech support to enable the stream saver toggle.
ATT Please help
ATTHelp
Community Support
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225.1K Messages
1 year ago
Hey there @modpod, we'd be happy to help you with getting your Netgear Mobile Hotspot connected with your AT&T prepaid account.
To better assist, please provide us with the exact make and model of your device so that we're able to provide additional device support. Also, please let us know where you purchased this device to confirm if it is compatible with the AT&T network.
We look forward to hearing back from you, and thanks for contacting the AT&T Community Forums for help.
Lynn, AT&T Community Specialist
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modpod
New Member
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4 Messages
1 year ago
The device is a Netgear Nighthawk M1 (MR1100). It was purchased at an AT&T store in Branson, Mo in 2021.
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ATTHelp
Community Support
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225.1K Messages
1 year ago
Thanks for letting us know, @modpod.
Let's carry this over in a DM, so we can look into enabling Stream Saver on your account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
In the meantime, learn more about Stream Saver for AT&T PREPAID customers.
What is Stream Saver?
We'll chat soon!
Sydne, AT&T Community Specialist
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