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Drdutler's profile

New Member

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8 Messages

Friday, December 30th, 2022 8:05 PM

S22 Ultra large software updates fail download

Large updates such as Android 13 and the latest release approx 890mb start download and after extended period with less than 50% downloaded receive Download Interrupted. No Update Available Check in 24 hours. This repeats over & over. I had to open a support issue to get Android 13 to download. Finally had to contact att multiple times. Finally something was updated in the deployment package to complete download. Now same issue with latest update release.

Community Support

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229.9K Messages

1 year ago

We are here to help you update your S22 Ultra, Drdutler.

 

We do understand how important it is to be on the latest software update.

 

Here are the requirements to completing a software download:

  • You must be in the U.S. and on our wireless network to update the device's software.
  • Fully charged battery recommended.
  • Wi-Fi is required.

To check if your device is on the last software:

  1. From the Settings screen, scroll to and select Software Update, then select Check for updates.
  2. Select OK. If an update is available, follow the on-screen prompts.

Note: If an update is available, follow the on-screen instructions to perform the update. If an update is not available, select OK. Also, the lastest software we have for the S22 Ultra is the Android 13.

 

Lastly, you may use our Wireless Support tool for step by step troubleshooting help. Go to Fix My Wireless > Setup > Software & sync > and follow the prompts. 

 

Try this and let us know how it goes! 

 

Clarissa, AT&T Community Specialist 

 

 

New Member

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8 Messages

1 year ago

There is an update available. The only direction to follow is download which fails as described. Support has opened an expedited case with directions to retry in 24 hrs.

Community Support

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229.9K Messages

1 year ago

Thank you for the response, Drdutler.

 

Please follow the steps provided in your case. Try again in 24 hours. You can even try power cycling your device. If that does not help, please let us know, so we can take a closer look!

 

We look forward to your response. 

 

Clarissa, AT&T Community Specialist 

New Member

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8 Messages

1 year ago

Attempted download/update this day. Download/update for ~2 hrs & 46% complete then same error. Update interrupted / no update available / check in 24 hrs. That was the Ultra. Will attempt with base model later.

Dennis

Community Support

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229.9K Messages

1 year ago

Thank you for keeping us informed, Drdutler.

 

 

On the Samsung support page, it seems there were others dealing with the same issue, and it helped for them to clear the cache partition. Close down the update and clear the phone's system cache partition and then try again!

 

 

Let us know if this helps!

 

 

TT, AT&T Community Specialist

 

 

New Member

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8 Messages

1 year ago

Ran device Optimize and also recovery with wipe cache partition. Started download and again made it approximately~ 2hrs and "update interrupted".  It almost appears to be a "timeout" issue. 

DD

Community Support

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229.9K Messages

1 year ago

We appreciate the update, Drdutler.

 

Let's meet in a Direct Message, so we can review this further. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Kristin, AT&T Community Specialist

 

 

New Member

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8 Messages

1 year ago

Problem was escalated. Escalation after various attempts suggested Samsung Members help. Samsung made 1 suggestion. After that failed Samsung Members referred me to Walk-in Support for device diagnosis. Awoke this morning to a update installation success message. Possibly Escalation made a last minute change? Escalation was to call this morning but did not so cannot confirm or deny. Problem is resolved but resolution known. Planet alignment?

New Member

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8 Messages

1 year ago

Within last 2 weeks at&t released a 2163mb for my s22/ultra. Surprise- the problem still occurs. I believe this is 3/for as far as s22 updates. Problem also occurs with our s22 base model. Ridiculous!

New Member

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8 Messages

1 year ago

Anybody have a solution?

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