Contributor
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1 Message
Reinstalling Voicemail after 60 day limit
I didn't setup my voicemail initially, not knowing after 60 days apparently it is removed from your account, which I find strange since it comes with your account and one might want to set it up at a later time...anywho...how/where do I get it reinstalled so I can use my voicemail?
Accepted Solution
Official Solution
ATTHelp
Community Support
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210.2K Messages
5 years ago
Greetings @bartlett333!
Thank you for reaching out to us here on the Community Forums regarding your voicemail concerns. We definitely understand the importance of having your voicemail setup and I’m happy to help!
Our Troubleshoot & Resolve Tool is a great resource to use with any issues you may run into with your device or service. Simply select the device you are using, and then under Service/network issues, choose Voicemail. Please follow the prompts thereafter. For a more personal experience, please login using your myAT&T credentials.
If you need additional assistance, please send us a private message to @ATTCares with your full name and account details, and we will be glad to take a closer look.
Have a wonderful day!
Jenn, AT&T Community Specialist
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klaatu17
Contributor
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1 Message
4 years ago
So nobody answered this question...all "Jenn" did was take you to the page for setting it up before 60 days...
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Fl_retire
ACE - Professor
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2.8K Messages
4 years ago
@klaatu17 Need to call ATT to have them setup voicemail.
Call us
Wireless customer service
611 from AT&T mobile phone
800.331.0500
Every day, 8 a.m. – 9 p.m. local time
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brendanfilm
New Member
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3 Messages
3 months ago
They claim if you don’t set up in 60 days you lose the service and the ability to set this up spent 2 hours on phone and visited store. Time to file action with Attorney General and Federal Trade Commission. This is totally ridiculous.
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brendanfilm
New Member
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3 Messages
3 months ago
On top of this I have a working number which stopped getting voicemail in Nov. no one can solve this. As a business owner you need to have voicemail and you shouldn’t have to speak to 14 totally useless people and go visit a store to still have the issue unresolved. Two buttons voicemail on or off. Should be standard on every phone.
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ATTHelp
Community Support
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210.2K Messages
3 months ago
Hi there,brendanfilm. We know how important it is to have your voicemail working. We can definitely assist you with that!
A couple questions:
In most cases, the voicemail profile can be accessed by pressing and holding the #1 key and following the automated prompts.
We look forward to working with you!
Rasheedat, AT&T Community Specialist
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brendanfilm
New Member
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3 Messages
3 months ago
After 4 hours and a visit to the ATT store no one could help. So I called the corporate number got routed to the Philippines and was giving the representative a piece of my mind (pretty unhappily) when she calmly told me she would see to it to resolve my issue. And she did. That lady needs to be running ATT. I gave her a recommendation and told her supervisor who didn’t seem to grasp how smart dedicated and caring this lady was. Bottom line this should not take this amount of stress and aggravation to solve and maybe ATT needs more instructional classes on problem solving.
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