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New Member

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3 Messages

Sun, Jun 20, 2021 3:58 PM

OnStar and AT&T

OnStar recently contacted me and stated that I would have to begin paying OnStar or my AT&T Mobility line/hot spot will be disabled.  I have been paying AT&T Mobility for this service for some time.  I have NO interest in OnStar services but would like to continue to have my hot spot and AT&T service.  Can I deal directly with AT&T for this service and dump OnStar?

Accepted Solution

Official Solution

New Member

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3 Messages

1 year ago

Finally, after hours on the phone, staring with AT&T ( Advisor did not know and transferred me to OnStar group, still in AT&T), OnStar Group? AT&T did not know ( but his experience was that some hotspots quit working when OnStar was canceled).  Finally called OnStar number to cancel service ( I can buy a mobile hot spot device and pay $20 +/- for service.).  After all kinds of questions, verification, et c. , I was transferred to the "Cancellation Department".  A very professional person said she had never heard of the problem and that OnStar could be canceled without effecting my AT&T Hot Spot.  So, either I misunderstood the call or ..... 

kdfederer

ACE - Expert

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12.7K Messages

1 year ago

It is possible that the AT&T hotspot it using th3 3g network and the 3g network is being shut down. For the hotspot to work in your car, you may have to switch to Onstar.

New Member

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3 Messages

1 year ago

"The 2015 Chevrolet Colorado is an all-new midsize pickup with the style and versatility of a ... built-in available 4G LTE Wi-Fi hotspot,"

https://media.chevrolet.com/content/media/us/en/chevrolet/vehicles/colorado/2015/_jcr_content/iconrow/textfile/file.res/15-PG-Chevrolet-Colorado-082218.pdf

GLIMMERMAN76

ACE - Expert

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23.5K Messages

1 year ago

All chevys newer cars have LTE

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