AT&T Community Forums

need help with understanding logic of call protect

Using "Call Protect" for a year - awesome app. Spam calls are not bugging me or they not even showing in the Recents. Once a week I open the app to check if I missed anything.

What can I say, nothing changed in terms of the volume of the spam calls. Actually, the increased. Calling 5-15 times in a row in 1 minutes span (I guess in the hope I pick up the call :P)

Looks like AT&T is really indifferent to such behavior. Can wonderful engineers at AT&T fix this issue? It is so simple to program a logic when a number calls more than 3 times in under a minute -- it is not human. Block it for a day, it is simple.

Responses

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async

New Member

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218 Messages

1 year ago

They are even marked with "valid" number, it means this mark is not reason to trust the system. FWIW I reported and blocked several times in the past too.

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ATTHelp

Community Support

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221.6K Messages

1 year ago

Hello there @async, we definitely understand your concerns with needing to block unwanted calls.

Please be advised, for [V] valid number calling, only our company and a few others are initially confirming the originating number is valid. As more phone companies come onboard and begin using this advanced technology, the percentage of validated calls will increase.

We want you to try the following to manage blocked calls on your device:

1. Open the app and tap Block.
2. Tap Unknown Callers, read the requirements, and then tap Send to Voicemail.
3. Tap Enable. Your contact list will start uploading.
4. Keep the app open until you see the Unknown Callers option set to Voicemail.

To block SPAM RISK calls:

Open the app and tap Block.
Tap Spam Risk and choose Send to Voicemail or Block.

Keep in mind:

You can’t block unknown numbers or callers who hide their caller IDs unless you have a Call Protect Plus subscription.
Potential fraud calls are still automatically blocked. When private callers hide their numbers and the app flags those calls as fraud or spam, the calls display 111-111-1111.
If your phone has a block list feature, the numbers you block in the AT&T Call Protect app won’t show on that list.

Feel free to reach back out and let us know how these steps helped and worked for you.

Thanks for contacting the AT&T Community.

Lynn, AT&T Community Specialist

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async

New Member

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218 Messages

1 year ago

As I said, it is all set on my app -- everything is blocked and unknown numbers go to voicemail. I just want AT&T to notice that something can be done better. (Think of older people or kids with phones who cannot voice their opinion and will just hold a grudge.)

All I see at the moment, that the AT&T official response above along the lines "we don't care".

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