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Jfoster_2023's profile

New Member

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2 Messages

Tue, Sep 6, 2022 1:26 AM

Incoming

A number shows In my atnt account and says I had a hour long conversation but it's not in my call history I don't know the number and have never spoke to anyone from that number 

ATTHelp

Community Support

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203.5K Messages

3 months ago

We're here to help get to the bottom of why your call history doesn't reflect what's shown in your online usage, @Jfoster_2023

Try two quick fixes first:

  • Restart your phone or toggle airplane mode on then off. 

If the fixes do not work, try a network reset to refresh your connection: 

  • Reset your network settings. Tap the Settings icon> General> Reset> Reset Network Settings.  

For a more personalized solution, please share the make and model of your device or visit our Device Support tool. 

 

We look forward to hearing back from you. Thanks for reaching out to our AT&T Community! 

 

Sydne, AT&T Community Specialist

New Member

 • 

2 Messages

3 months ago

So you are telling me that my network settings is the reason why there is a hour and a half phone call in my atnt incoming call list a phone call that I didn't get or have 

ATTHelp

Community Support

 • 

203.5K Messages

3 months ago

Thanks for your response, @Jfoster_2023

 

Online usage reports can be delayed up to 60 days. If the call log on your device is set to only show calls from 30 days or less, then the call may not appear in your call log. Learn more about checking your usage and delays that may occur.


Things to keep in mind:

  • We usually update recent data use every three hours.
  • You may not be able to see usage since your last bill online if you have a new account or changed your plan in the middle of a bill period.
  • Usage info may not be available while we’re processing your bill. Usage generated near the end of a bill period may not show up until the next bill period.
  • Additional delays of up to 60 days are possible if the usage takes place outside the U.S.
  • For wireless roaming use, which is based on call records from other carriers, delays are normally 2-10 days but could be more than 60 days. Some use may display online but be billed during a later bill period.
  • For talk use, you may see airtime for voicemails and other calls that aren't billed. If you use more minutes than are included in your plan, we'll deduct the minutes from your available Rollover Minutes. After that, we’ll apply a per-minute charge.

Let us know how this information helps! 

 

Sydne, AT&T Community Specialist

 

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