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cahleesto's profile

New Member

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2 Messages

Thu, Sep 1, 2022 4:12 PM

How do I remove the Active Armor app?

This terrible app will not go away. I have tried the settings-manage account-remove service, but always get "System error, We hit a bump in the road and couldn't complete your request. Try again soon." I need this gone NOW. It is blocking my PARENTS from calling me. And yes, they are saved as a contact.
ATTHelp

Community Support

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203.5K Messages

3 months ago

Hello @cahleesto, we'd be happy to provide you with the steps for removing the AT&T ActiveArmor app.

 

You have to downgrade from AT&T ActiveArmor advanced mobile security the same way you signed up for it. For example, if you subscribed from your iPhone, you’ll have to cancel your subscription in iTunes.

 

To downgrade from advanced mobile security to the free mobile security feature:

  1. Open AT&T ActiveArmor mobile security and go to Settings.
  2. Tap Account. If you have an iPhone, choose Subscription.
  3. Select Free.
  4. Follow the prompts.
  5. Cancel your subscription through your device app store or your myAT&T account.

This will remove the ActiveArmor advanced mobile security subscription from your account. You’ll still have access to all free features.

 

To deactivate AT&T ActiveArmor and remove the service:

  1. Go to Settings in ActiveArmor mobile security.
  2. Tap Account and choose Remove Service.
  3. Choose one of the following:
    • On your iPhone - confirm that you want to remove AT&T ActiveArmor mobile security.
    • On an Android phone - select AT&T ActiveArmor mobile security.
  4. Tap Remove to finish up.

Just uninstalling the ActiveArmor mobile security app doesn’t remove the service from your account. It also won’t stop network-based fraud blocking or billing for AT&T ActiveArmor advanced mobile security. You must complete all steps to stop billing and remove the service.

  1. Use myAT&T or your app store to downgrade from ActiveArmor advanced and remove the subscription from your account.
  2. Deactivate ActiveArmor and remove the service.
  3. Uninstall the app from your device.

Feel free to reach back out to let us know if these detailed steps helped!

 

Thanks for contacting the AT&T Community Forums for assistance.

 

Lynn, AT&T Community Specialist

New Member

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2 Messages

3 months ago

I don't have the advanced on my plan/phone.  I have the option to upgrade it states.  I can't remove the service.  If you read my question above, I get an error EVERY time I try.  "System error, We hit a bump in the road and couldn't complete your request. Try again soon."  Please don't send the automated copy-paste response and actually read my question.

ATTHelp

Community Support

 • 

203.5K Messages

3 months ago

Hello, @cahleesto. Thanks for reaching out to us about your concerns with removing the ActiveArmor app. We can help. At this time, we would like to invite you to join us in a private message, so we can investigate this. We will be sending you a private message, please check the message icon in the upper right corner and reply.

 

In the meantime, please have your sign in info handy. We will be sending a link for you to authenticate your account, so we can assist you here in a private setting!

 

We look forward to speaking with you!

 

TT, AT&T Community Specialist

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