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1loyaluser's profile

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1 Message

Tue, Aug 9, 2022 10:33 PM

How can I TEMPORARILY disable my ActiveArmour?

I am unable to receive a call back from any number that is not in my contacts. It gets blocked every time.

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Official Solution


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200.2K Messages

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Hey there @1loyaluser, we want to make sure you're receiving those calls.


You're able to adjust the ActiveArmor mobility security app's settings, so you can choose which type of calls are blocked and which aren't. All you need to do is follow the steps below.

  1. Open the ActiveArmor mobile security app and tap Calls.
  2. Scroll to Network call preferences.
  3. Choose one:
    • Block caller: You can block calls from your call log, contact list, or manually.
    • Fraud calls: This is automatically set to Block for your protection. You can choose to flag these calls or send them to voicemail.
    • Nuisance calls: This is automatically set to Enabled. You can choose to flag, block or send to voicemail each category. Categories include political, spam risks, surveys, nonprofits, private calls, telemarketers, and account services.
    • Unknown callers: This defaults to Allowed. You can also choose to send to voicemail.

Please let us know if this helps.

Dylan, AT&T Community Specialist

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