How can I temporarily disable ActiveArmor so a call can get through?

We understand you're expecting an important phone call, @ThreeFarmers. We're here to show you how to manage the AT&T Active Armor app, so that the call comes through with no problem.

Thanks for your suggestion, @sandblaster. Although you may not be able to temporarily disable the app as a whole, you can disable the setting that is set to block spam calls automatically.

Set call protection preferences:

1. Open the AT&T ActiveArmor mobile security app and tap Calls.
2. Scroll to Network call preferences.
3. Choose one:
   • Block caller: You can block calls from your call log, contact list, or manually.
   • Fraud calls: This is automatically set to Block for your protection. You can choose to flag these calls or send to voicemail.
   • Nuisance calls: This is automatically set to Enabled. You can choose to disable this setting to allow calls from certain callers. The Categories include Political, Spam risk, Surveys, Nonprofit, Private calls, Telemarketers, and Account services. Categories were based on complaints and feedback.
   • Unknown callers: This defaults to Allowed. You can also choose to send to voicemail.

Learn more on how to manage calls using the AT&T Active Armor mobile security app.

Let us know how this helps. Thanks for being a valued AT&T customer!

Sydne, AT&T Community Specialist

There is no temporary disable I know of. Add the number to your contacts, that should allow it through.

Thanks, but the problem is the call is from a big company that calls from a different number every time. Even they can't tell me the number they'll be calling from. 

Thank you. I ended up allowing unknown callers. Where I get confused is how you categorize the numbers. If an unrecognized call comes in, how does Active Armor know whether it's Fraud or Nuisance rather than just unrecognized. Even though I changed the setting, I wasn't confident the call would come through until I actually got it.