Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Get the myAT&T app
ThreeFarmers's profile

New Member

 • 

3 Messages

Friday, November 11th, 2022 3:54 PM

How can I temporarily disable ActiveArmor so a call can get through?

I need to disable ActiveArmor so a call can get through. How do I do it without uninstalling the app?

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

207.7K Messages

3 months ago

We understand you're expecting an important phone call, @ThreeFarmers. We're here to show you how to manage the AT&T Active Armor app, so that the call comes through with no problem.

 

Thanks for your suggestion, @sandblaster. Although you may not be able to temporarily disable the app as a whole, you can disable the setting that is set to block spam calls automatically.

 

Set call protection preferences:

  1. Open the AT&T ActiveArmor mobile security app and tap Calls.
  2. Scroll to Network call preferences.
  3. Choose one:
    • Block caller: You can block calls from your call log, contact list, or manually.
    • Fraud calls: This is automatically set to Block for your protection. You can choose to flag these calls or send to voicemail.
    • Nuisance calls: This is automatically set to Enabled. You can choose to disable this setting to allow calls from certain callers. The Categories include Political, Spam risk, Surveys, Nonprofit, Private calls, Telemarketers, and Account services. Categories were based on complaints and feedback.
    • Unknown callers: This defaults to Allowed. You can also choose to send to voicemail.

Learn more on how to manage calls using the AT&T Active Armor mobile security app.

 

Let us know how this helps. Thanks for being a valued AT&T customer!

 

Sydne, AT&T Community Specialist

sandblaster

ACE - Expert

 • 

62.2K Messages

3 months ago

There is no temporary disable I know of. Add the number to your contacts, that should allow it through.

New Member

 • 

3 Messages

3 months ago

Thanks, but the problem is the call is from a big company that calls from a different number every time. Even they can't tell me the number they'll be calling from. 

New Member

 • 

3 Messages

3 months ago

Thank you. I ended up allowing unknown callers. Where I get confused is how you categorize the numbers. If an unrecognized call comes in, how does Active Armor know whether it's Fraud or Nuisance rather than just unrecognized. Even though I changed the setting, I wasn't confident the call would come through until I actually got it. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.