Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Get the myAT&T app
T

New Member

 • 

6 Messages

Thu, Aug 11, 2022 5:40 PM

Fraudulent surprise combined account with Direct TV

I have an ATT mobile account. I want to payoff my phone and leave ATT. I cannot because a fraudulent "combined account" is linked to my mobile phone. I cannot view it. ATT cannot uncombine it. I cannot payoff my account. Direct TV shows no account for me. Direct TV has me counted as a viewer fraudulently I guess added by ATT. Read about a (Edited per community guidelines) case on this.........check you accounts.

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

200.3K Messages

2 m مضت

Hello @TShelor, we are here to help you with reporting unauthorized AT&T accounts.

 

We understand your frustrations with needing to report an unauthorized AT&T account and we will get to the bottom of this.

 

Please be advised, you'll need to continue to reach out to our Fraud department at one of the following numbers:

  • Wireless accounts: 877.844.5584
  • Digital phone, Internet, or U-verse TV accounts: 888.471.4576

Our Fraud team is specialized to blacklist these accounts and further investigate your concerns. 

 

We hope this information helps and thanks for reaching out to the AT&T Community!

 

Mellira, AT&T Community Specialist

New Member

 • 

6 Messages

1 دقيقة مضت

Somehow, ATT added a Direct TV link to my ATT profile. The fraud is in house ATT. Direct TV has no account for me on record. 

The fraud reporting ATT has in place is a joke. Cannot speak to anyone. It tells you to only call if you have lost phone service so an agent can assist you with the fraud form.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.