File a claim against AT&T roadside assistance
Where can I file a claim against roadside assistance? I had a flat tire several weeks ago that was $32.00 to get serviced by AT&T roadside assistance. I already had an, albeit old, tire that could be put on the car and then replaced several days later when I got paid. I just needed someone to remove the flat tire and put the new one on as I didn’t have the proper equipment.
Come to find out, when I go to get a new spare put on at discount tire two days later, they said they couldn’t due to two studs being damaged by the AT&T roadside technician and they recommended I take it to BrakeCheck. Couldn’t put the new spare I had bought on the car yet, so I still have to go back after all this and get it installed as they won’t work on my car until the wheel is repaired.
BrakeCheck estimated $300.00 worth of work to fix two studs, but closer inspection showed that three studs were over torqued, one was frozen, and the other was just spinning, and now the wheel needs to be replaced. The kicker is, they couldn’t do it, so they recommended a shop.
I took it to the shop hoping it would be around $300.00, but because of the special locks on the lug nuts and the fact none of the studs and lug nuts on the tire are salvageable, I need to order complete new ones and get work done on the tire. Estimated cost, $750.00.
What was supposed to be a really simple $32.00 job has cost almost 23x that, all because the technician didn’t listen to me regarding the lug nuts or how the tire was to be put back on. I have not been able to drive my car for several weeks as it is not safe to drive as any moment the studs could fail and the wheel itself could fall off. I have the necessary documentation from Brake Check and Discount Tire as to why they can’t fix the vehicle/the cause and extent of damage done, and when I have the funds to fix the car I will have documentation from the shop.
$750.00 is a lot of money that I don’t have readily available, so I’m having to ignore other bills to pay and get my car fixed. Please do what’s right and reimburse for these costs.