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Dmyers351's profile

New Member

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3 Messages

Sun, Sep 18, 2022 9:22 AM

Device Visibility

My apple iPad Air 3 with cellular is unlocked through AT&T. So the physical sim is unlocked, but AT&T has my esim locked. They said this was device visibility. I see where they said I needed to call the advanced technical support team to make this request. I have spent hours on the phone just to be transferred and placed in holding queues with unrealistically long waiting times. I need help. I meet all unlock requirements and if you type in IMEI number in AT&Ts unlock portal website it says device is already unlocked. I can’t stress enough on DEVICE VISIBILITY. PLEASE HELP AS IM AT ENDS WITH THIS NIGHTMARE!!!!!!

ACE - Sage

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101.8K Messages

2 months ago

What you should be asking for is the carrier visibility program. Those three words. If calling AT&T and talking to tech support does not get them to remove the sim restriction on the esim and allow the carrier visibility program for the e-sim, then file an FCC complaint. The FCC complaint is forwarded to AT&T upper management who will call you.

To avoid this in the future do not purchase iPads through AT&T. An iPad from Apple comes with an unlocked esim. 

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