"Device Protection" as marketed by AT&T is a pure misnomer
I've been an AT&T customer for many, many years, and they have always provided me with excellent service. I have purchased several iPhone and Android phones, specifically Samsung high-end Galaxies and Note #'s over the years and have never issued a complaint, because the service was great and the phones were great. But a couple of years back, I had a Customer Service Agent convince me that it would be a good idea to purchase a phone protection plan since phones had become so expensive. He/she (don't remember) set me up on a reasonable monthly payment plan to cover one of my newly purchased Notes'. Over time I upgraded several times without any claims and the protection plan followed from phone to phone. I currently own a Note 10+ 5G and it's been a great phone. I have thought about upgrading to a newer model, but I like the ability to upgrade the storage in my Note 10 through microSD and keep hoping Samsung will return to that technology offering. Recently I bumped my phone against an object in my pocket and chipped the screen and now my fingernail often catches on the chip when I swipe. So I decided I'd use that insurance/device protection I had been paying for several years, and understood that a screen replacement would cost me an out-of-pocket $49 plus tax. But that was ok, even though I had made enough payments for the protection to probably purchase a new phone outright. So, with the help of an AT&T Customer Service Agent (who was great by the way), I started filling out the claim information on MyATT. I was somewhat surprised that this coverage was not by AT&T, but was outsourced to Asurion. That too was not a problem as long as they would fix my screen. After entering a lot of information I came to the Submit screen, but before it would let me submit the claim, I had to check one more box. This is the kicker... the box I had to check stated that I agreed that Asurion would send someone to replace my screen and I understood that my phone would no longer retain its water proof/resistant rating and that some functions of my phone might or might not operate as they did before the screen was replaced. Come on now... who wants to pay for "device protection" that is not going to bring your expensive phone back to original specs????? That's not insurance.... that's "hey pay me and if you happen to have an accident with your phone we will "at least" get it back to the point you can make a call". Folks... I'm an old guy that's been around for a long time and this, in my humble opinion, is a rip-off. When the AT&T Customer Service Agent was helping me with the claim information, she asked me if I still wanted to submit the claim. My response to her was... "NO"... I want you to please cancel that plan immediately and I'll just upgrade. I'd truly rather buy an new phone than give Asurion any more money, even though I'll lose my ability to upgrade or expand my storage in a newer model phone. All of this to say to you... if you want insurance on your phone that guarantees to return your damaged phone to original specs or will replace your phone with a new comparable phone, go elsewhere to get it and read the fine print. Thanks for listening....