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Zeitgeist247's profile

New Member

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2 Messages

Friday, June 2nd, 2023 12:46 AM

Deceptive sales personnel/store manager

I was thinking about switching my cell service from Verizon over to AT&T.&n(Edited per community guidelines)p; I went into the wireless store and I was told about this program that was being offered to new customers.&n(Edited per community guidelines)p; I was told that I could bring any Samsung cell phone in and they would trade my old phone for a new Samsung phone.&n(Edited per community guidelines)p; I believe I was told that there would be a small fee because I wanted to upgrade to a better phone.&n(Edited per community guidelines)p; But before we started to process this transaction I was told that if I was an AARP member AT&T would be able to offer me a better deal.&n(Edited per community guidelines)p; The sales guy and the store manager proceed to sign me up for an AARP membership.&n(Edited per community guidelines)p; Then we proceeded with the process.&n(Edited per community guidelines)p; Shortly after starting I am told that after running my credit it was going to cost me over $600 up front to get the new phone.&n(Edited per community guidelines)p; This was because (I'm being told) of my credit score.&n(Edited per community guidelines)p; This was complete (Edited per community guidelines) because my credit score is in the low 800's.&n(Edited per community guidelines)p; Ultimately I left the store without a new phone or an AT&T account because I feel I was getting the run around.&n(Edited per community guidelines)p; I am ok with things the way they are except.....

I am getting a large amount of complete junk mail sent to my house from AARP.&n(Edited per community guidelines)p; What they signed me up for didn't help me in any way at all and I find it very shady.&n(Edited per community guidelines)p; I've been with Verizon since Verizon became Verizon and I have never been tricked into such garage.&n(Edited per community guidelines)p;&n(Edited per community guidelines)p;

Question is, how do I stop this from happening to other people?&n(Edited per community guidelines)p; Also, apparently the sales person signed me up with an account at AT&T yet I never signed anything agreeing to be an AT&T customer.&n(Edited per community guidelines)p;&n(Edited per community guidelines)p;

ACE - Expert

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24.8K Messages

1 year ago

Sounds like you went to an Authorized AT&T Retail Store, not an AT&T Corporate Store. The retail stores are independently owned and operated, separate from AT&T, and they are not staffed with AT&T employees. Their sole purpose is to sell AT&T goods and services and some are less than forthright with what they tell customers just to make a sale. AT&T unfortunately has little to no control over their business practices. If you go into a store, it's best to ask if they are Retail or Corporate.

ACE - Sage

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118.2K Messages

1 year ago

Despite being requested to make a down payment on the phone, which just would have reduced what you owed over the long run, there's absolutely nothing you were told that was not absolutely true.

There is a $200 credit for switching from a competing carrier. Trading in an old phone would get you up to $1,000 credits on a new phone, depending on what phone you trade in, and what phone you purchase, and the offer at the time. 

AARP discount would wave activation fee and get your $10 off the premium plan which is AT&t's best plan.  The premium plan for one line is $85 after auto-pay and paperless billing discount, another $10 off makes it $75 a month before taxes. 

If they ran your credit and your credit did not come back as you expected and they asked for a down payment All it does is me and you pay less every month.   

For example if your service bill is $75, you bought $1,000 phone and you're getting bill credits for the $1,000 every month but you've made a $600 down payment on the phone.  You'd be getting $27.78 in credit every month but you're installment would be based on a $400 phone,  only $11.11 

 

So your net bill before taxes would have been about 60 bucks

Too late not.  The Samsung trade in deal just ended.

New Member

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2 Messages

1 year ago

Thank you very much to both of you.  It would have been nice if things were explained a little better while I was in the store.  Ultimately I had cold feet switching to AT&T as I have heard people complain about the service or coverage over the years.  Sometimes change can be difficult but this is more of a personal issue then anything else.  Thanks again for your help . 

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