Customer review for a store

No but you can post your review here the same way you have posted your questions.

Ok, go right ahead.

Is there an email or link to use to submit comments? 

Thank you for getting the issue fixed. I appreciate the opportunity to share my experience. The first issue was when I picked up my new phone I did not open the box before leaving the store. When I did open it I found a crack on the back of the phone. I contacted ATT service and chatted with an agent who directed me to return it to the store for a replacement. When I did this the manager at the Bloomington, IL corporate store told me that she could not replace the phone but she could order me a replacement which meant I had to pay tax on the replacement and a $55 restocking charge. Since this was not the solution I was told by the agent, I called and spoke to a different agent who also told me to return to the store. Even though 2 different agents instructed me to the store, Brittany, the manager at the Bloomington, IL corporate store refused to replace the phone without the additional charges. Since I had no choice this is what I did. When the replacement phone arrived, I made sure to have the store manager open it and set it up thinking there would be no further issues. When she set up the phone the SMS text messaging would not work. I again returned to the store for help. She looked at the phone and said that there was not a problem at it would just take a few days for the SMS to work again. After another day the SMS still did not work. I returned to the store again asking for help. She refused to help me and again stated it was a phone issue that I had and there was nothing she could do. I asked her to check to make sure that my service was set up correctly. She refused and sent me to one of the other agents in the store to have the eSIM card replaced. Fortunately, this person was willing to troubleshoot the issue. Bennett Nelson at the Bloomington, IL corporate store was amazing!! He spent time researching on the ATT forum and was persistent until he found a possible solution. He then showed me how to connect to the forum to get help with the SMS short code issue. Even after I left the store, Bennett emailed me to check in to see if I needed any help with the forum and to see if the issue had been resolved. Had Bennett not taken the time to find the glitch I would still be stuck without the service which hampered my ability to connect to my work stations. Brittany was rude to me every time I came to the store for help and refused to troubleshoot the issue. She insisted that the problem did not have anything to do with ATT but was a problem with how I had the settings on my phone. She needs to be trained on how to treat customers and how to troubleshoot issues, especially when the issue may be due to an ATT glitch. Bennett needs to be commended for his efforts and patience. I don’t think I should be charged the $55 fee since the original phone arrived broken and I was told by 2 different agents to return to the store for a replacement. Thank you again for your willingness to listen to my concerns with my experience at the ATT Mobility Location at 305 N Veterans Parkway, 102 Bloomington, IL 61704. Jeanette Diller

file a bbb complaint

Great idea!!