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ADC256_318_0033's profile

New Member


1 Message

Wednesday, June 29th, 2022 9:49 PM

Change voicemail pin

Not visual voice mail. Supposedly I have a voice mail somewhere else. I have had my service since 1996. I DO NOT remember this passcode.

Accepted Solution

Official Solution

Community Support


232.3K Messages

2 years ago

Hello @ADC256_318_0033, we're happy to help with steps to change your voicemail pin. 


Make sure you have your Authentication Code to reset your PIN from a phone. You use your authentication code to recover or reset your voicemail PIN. It's not the same as the six-digit voicemail PIN used to access your messages. Keep your authentication code in a safe place.

  1. Dial *98 from your home phone. If you're not at home, dial your home number and press *.
  2. Enter the PIN you believe is correct and press # if asked.
  3. Listen to the voicemail system prompts that follow three failed attempts. You’ll hear a prompt to reset your PIN.
  4. Press 1 when you hear the prompt to reset your PIN.
  5. Enter the eight-digit authentication code you created during setup. You’ll have to enter it twice.
  6. Create a new PIN.

Reset your PIN online

  1. Go to your myAT&T account overview.
  2. Scroll to Voicemail and select Check or manage voicemail.
  3. Choose Voicemail Settings.
  4. Select Change PIN in General Preferences.
  5. Enter your new PIN and confirm by re-entering it.
  6. Select Save.

Good to know: Your voicemail PIN is like a password. Just as a password is needed to receive email, your PIN must be entered each time you get your voicemail messages. Voicemail comes with a default PIN, the last 6-digits of your account number. We suggest you change your default PIN even if you're not using voicemail. We're here if you have any questions. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist 

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