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dhavalmdesai's profile

New Member


1 Message

Wed, Aug 24, 2022 1:34 AM

Can't log in to the app, I can log in on my laptop

Since I got the new plan with at & t as a new customer, I can't log in with the same id that I use to log in on my laptop. I can log in to my laptop. I am holding the phone with at & t for a very long. 


Community Support


203.5K Messages

3 months ago

Hello, @dhavalmdesai! We are here to help you log in to the myAT&T app.


When you say you are logging into the laptop, do you mean you are able to log in to the website? If so, you would use the same user ID and password in the app as you do on the website.


If you forgot your User ID, you can select Forgot user ID on myAT&T sign in page and follow the prompts.


If you forgot your password, you can select Forgot Password on the myAT&T sign-in page and follow the prompts.


We hope this information helps and please let us know if you have any other questions.


Thank you for reaching out to the AT&T Community Forums!


Rachel, AT&T Community Forums




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