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nicoantoi's profile

New Member

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2 Messages

Friday, June 2nd, 2023 3:32 AM

Cancel Service Plan

I'm new to AT&T and two days ago activated my iPhone. However, I've been thinking and I want to cancel my service plan and go back to my old phone carrier. My question is will I still have to pay the installment plan amounts even though I just activated my phone/service with AT&T? I haven't received my first bill or paid the activation fee. I only paid the wireless AT&T sales tax.

Accepted Solution

Official Solution

ACE - Sage

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118.4K Messages

1 year ago

You will be charged a $55 restock fee for returning the phone. If you are within the first 3 days you will only be charged for 3 days worth of service and the restock fee.  

If you ported your number in you will have to get the port pin, *port And your account number in order to port yourself back out.

On day four you become responsible for the entire months bill, and the activation fee, and the restock fee.

On day 15 the phone can no longer be returned and you will have to pay for it

New Member

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2 Messages

1 year ago

Thank you! This is very helpful. I want to return the phone I got from AT&T but keep my number. I just want to confirm if the phone I got from AT&T can remain locked to port my number or does it need to be unlocked. 

(edited)

Community Support

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232.9K Messages

1 year ago

Hello nicoantoi, we're here to help you with your porting number inquiry.

 

We want to thank the ACE @formerlyknownas for providing you information. 

 

Porting your service will not have any effect on the unlock process. The phone would not need to be unlocked to port.

 

Let us know if this helps. Reach back out to us if you have any other questions.

 

Jeff, AT&T Community Specialist

ACE - Sage

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118.4K Messages

1 year ago

You're only porting the number.  Information as I mentioned is required

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