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Wednesday, January 20th, 2021 2:27 PM

Business Phone Numbers Being Flagged as Spam

Has anyone had an issue where every phone number related to a business is being flagged as spam? I'm asking specifically for a business that has multiple departments as well as multiple locations. Doctors and office staff are calling patients and the patients are seeing the number come up as potential spam. I saw that you can contact AT&T Technical Support to receive a form to fill out. But would this be required for every phone number this is occurring with? Is there a way to fix this issue in bulk? 

Community Support


225K Messages

3 years ago

Greetings @kaseyr


We'd be happy to extend a helping hand with Reporting/Submitting an Incorrect Caller Identification from the Spam List!


Please understand that certain factors can be the cause as why the business number is not reaching/connecting to customers. 


For example: our AT&T customers who are using the AT&T Call Protect feature to help block spam/fraudulent calls, as well as other non-AT&T customers using a different call block app and service for the same purpose. 


We help identify the fraud/spam calls through data analytics and network intelligence, including reports from customers who have an active wireless service with AT&T. 


If your company is in need of assistance of filling out and removing the business number from the AT&T call protect feature, you can access the highlighted article above to get started.


We hope this information helps, and thanks for reaching out to us!


Dwight, AT&T community Specialist 

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