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New Member

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221 Messages

Wednesday, January 4th, 2023 2:47 PM

Blocked and reported a number not flagged in Active Armor

The 877-770-8065 tries to call every day since the beginning of Dec. I reported and blocked it in the Active Armor multiple times. But it still appears in the call log as a normal call (not spam).

Why there is no effort from AT&T to start marking repeated offenders as fraud and scam for the rest of the AT&T customers? I want my efforts to be amplified for the rest.

ACE - Sage

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117.6K Messages

1 year ago

99% of these spam calls are not from a real number. It's a virtual number calling via computer and AT&T or any other service provider has zero control.

When you mark a number as spam it does benefit others because it will show up, as my photo shows below that it has already been marked as spam by someone else. You'll notice some of the similar numbers have not yet been marked as spam (till I did so) 

Unfortunately it does not stop them from trying again from another virtual number. 

Fortunately this number and phone I do not use for phone calls. It's essentially a small portable tablet device for my purposes

There is not one single legitimate number on this entire list. It's all spam. It's all virtual numbers

New Member

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221 Messages

1 year ago

I'm sure if STIR/SHAKEN is implemented right, so will not have an issue with falsely blocking a real customer number.

Surely cell phone network maintains logs of every session not just "phone number". To establish a connection, even for "virtual number", you need the exact route. I'm assuming by reporting time/date + caller/callee phone, the app has this db key too, I'm giving enough information for the service to pull the correct route and enforce blocking for it.

It is silly to talk about old Caller ID tech here, which is not applicable for cellular networks and use it as a defense for incompetence.

(edited)

ACE - Sage

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117.6K Messages

1 year ago

Don't know what to tell you. All of my phones are subscribed to call blocking on Verizon. The only phone, the one in the screenshot is listed as the primary line on my Verizon account. My actual main phone number doesn't get this kind of traffic.   

And all those that have the word blocked in red on them were actually blocked. The ones that aren't in red or the ones I had to manually block which supposes no one else has reported the numbers before. 

New Member

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221 Messages

1 year ago

And all those that have the word blocked in red on them were actually blocked. The ones that aren't in red or the ones I had to manually block which supposes no one else has reported the numbers before. 

Frustrating, isn't it? That's what I am pointing at: even if I report the number, the Active Armor is not marking/flag it as a spam for other people. No repercussion for scammers, and AT&T is implicit. Good for you for being at Verizon!

https://www.shouldianswer.com/phone-number/8777708065 says it is fake (?) representatives of AT&T. @ATTHelp , is it yours?

New Member

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221 Messages

1 year ago

After complaining here, the calls stop. My takeaways are:

- AT&T is using scammers technique to sell their stuff -- calling day and night just to reach your ears

- The AT&T telemarketing numbers cannot be marked as spam

AT&T, if you want me to buy something from you:

- Address my issues first, e.g. fix active armor

- Mark your number/CallerID properly and respect the donotcall database

(edited)

New Member

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1 Message

1 year ago

It's important to note that while Active Armor can help filter out known spam or fake numbers. To address your concern about repeated offenders not being flagged as fraud or scam for other AT&T customers, it's possible that AT&T may have procedures in place to investigate and flag suspicious numbers, but it may take some time to do so. In the meantime, you can continue to report any suspicious calls you receive to AT&T and other relevant authorities.

New Member

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221 Messages

1 year ago

> it's possible that AT&T may have procedures in place to investigate and flag suspicious numbers, but it may take some time to do so.

First, it can be done with a machine in real-time. A simple/naive algorithm can block a number that calls and was reported multiple times. AT&T can also have an agreement to access donotcall.gov database (it is available for interested parties).

Second, AT&T does not review any reports. Take a look a the screenshot below:

These are just reports from a few people that know and are willing to do that. If humans would review that, this number would be disconnected. Instead, this number freely calls multiple times in a row, and sometimes shows as a verified and valid number.

New Member

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221 Messages

1 year ago

AT&T, please mark 877.770.8065 as Telemarketer or Spam. Do something useful at once.

New Member

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1 Message

1 year ago

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