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pguerreiro's profile

New Member

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3 Messages

Friday, November 11th, 2022 4:46 PM

AT&T Wireless Users Displaying incorrect CNAM for our calls

AT&T Wireless Users Displaying incorrect CNAM for our calls, no issues are found when calling the other carriers and the issue pertains exclusively to AT&T Inbound Caller ID. Numbers are registered, Hiya is deferring to AT&T and I'm not sure what is the process for non AT&T customers to get AT&T to update the entries on whatever CNAM Database you are reading this incorrect information from. 

533050: *Aug 22 08:28:37.593: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:559XXXXXXX@10.7.98.249:5060 SIP/2.0
From: "PXXXXXXXXX BANK" <sip:678XXXXXXX@10.7.98.249:5060;transport=UDP>;tag=4d431b80-7f000001-13c4-caf4c-189b321a-caf4c
To: <sip:559XXXXXXX@10.7.98.249:5060>
Call-ID: 4d5fee70-7f000001-13c4-caf4c-36a920cb-caf4c@10.7.98.249
CSeq: 1 INVITE
Via: SIP/2.0/UDP 10.7.98.250:5060;branch=z9hG4bK-caf4c-318cc45a-7b295e8
Max-Forwards: 70
Supported: replaces
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, PRACK, REFER, REGISTER, OPTIONS
User-Agent: ADTRAN_NetVanta_4430/R13.9.0.HB.V (s00a0c8d9b6de)
P-Asserted-Identity: "PXXXXXXXXX BANK" <sip:678XXXXXXX@10.7.98.249>
Contact: <sip:678XXXXXXX@10.7.98.250:5060;transport=UDP>
Content-Type: application/sdp
Content-Length: 257

ATTHelp

Community Support

 • 

207.5K Messages

3 months ago

Hello @pguerreiro, we are here to help with the CNAM display.

 

Before we get started, we will need some more info to better assist you.

  • Is CNAM display showing incorrect for Inbound callers only?
  • Is it all AT&T Wireless subscribers?
  • Are AT&T Landline users getting the same thing? 

The reason why we are asking these questions is to find out where the problem is coming from and to provide the right soloution.

 

We look forward to hearing from you!

 

Mellira, AT&T Community Specialist

New Member

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3 Messages

3 months ago

Hello Mellira,

Thank you for looking into this, here are the answers;

Is CNAM display showing incorrect for Inbound callers only? Yes, don't have much visibility over the AT&T side, but that's all that was reported;

Is it all AT&T Wireless subscribers? All AT&T Wireless subscribers as far as we can tell;

Are AT&T Landline users getting the same thing? That's correct, we manage another customer with an AT&T SIP Trunk that shows the same incorrect Inbound Caller ID when we place test calls to some of its numbers. 

ATTHelp

Community Support

 • 

207.5K Messages

3 months ago

Thank you for providing this information, @pguerreiro. At this time, we would like to speak with you in private. Please click the message icon in the upper right corner and reply.

 

We look forward to speaking with you!

 

TT, AT&T Community Specialist

New Member

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3 Messages

2 months ago

Not sure what the outcome of this is, no solution was provided

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